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Exact Sciences · 6 hours ago

Instrument Service Technician IV- Sat- Mon 6:00 pm- 6:30 am

Madison, WI

Full-time

Onsite

Entry, Mid Level

$62K/yr - $102K/yr

1+ years exp

Exact Sciences is dedicated to changing how the world prevents, detects, and guides treatment for cancer. The Instrument Service Technician IV role involves the installation, calibration, maintenance, and repair of laboratory equipment across various settings, ensuring compliance with regulatory standards while building strong customer relationships.

BiotechnologyHealth DiagnosticsManufacturingMedical

No H1B

Responsibilities

Install and commission laboratory instruments, ensuring qualifications are completed per service policies and procedures

Diagnose and repair instrument failures, assist with Root Cause and Corrective Action (RCCA) investigations, and escalate service concerns as needed

Perform routine preventive maintenance and calibrations in accordance with service policies

Complete accurate service records, ensure documentation meets Good Documentation Practices (GDP), and comply with safety and regulatory requirements (e.g., OSHA, FDA, ISO, CLIA) and support the company’s Quality Management System (QMS)

Continuously develop expertise in servicing complex laboratory equipment. Train others on proper use of equipment

Collaborate with cross-functional teams and service engineers to ensure effective troubleshooting and maintenance. Communicate clearly with colleagues, management, and external vendors

Work independently or as part of a team, adapting to new information or unexpected situations

Operate under pressure, managing multiple tasks and/or deadlines while maintaining quality and attention to detail

Install instruments and perform installation and operational qualifications to ensure proper function

Investigate and diagnose failures in laboratory instruments and equipment, performing necessary repairs

Maintain a program for preventative maintenance (PM) and calibration to ensure equipment operates within specifications

Complete and submit accurate service records, ensuring compliance with OSHA, ISO, and FDA regulations. Ensure all work and documentation follow GMP and GDP guidelines

Write and review Standard Operating Procedures (SOPs) to enhance calibration and maintenance processes

Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork

Support and comply with the company’s Quality Management System policies and procedures

Maintain regular and reliable attendance

Ability to act with an inclusion mindset and model these behaviors for the organization

Ability to work designated schedule

Ability to work nights and/or weekends (, as needed)

Ability to work overtime, as needed

Ability to work on-call, as assigned

Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day

Ability to work on a computer and phone simultaneously

Ability to use a telephone through a headset

Ability to work seated for approximately 25-40% of a typical working day. Ability to work standing for approximately 60-75% of a typical working day

Ability to lift up to 40 pounds

Ability to comply with any applicable personal protective equipment requirements

May be exposed to hazardous materials, tissue specimens, and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation

Ability and means to travel 10-20% between local Exact Sciences locations

Ability to travel 10-20 % of working time away from work location. May include overnight/weekend travel

Qualification

Laboratory equipment maintenanceTroubleshootingRepairPreventative maintenanceDocumentation complianceElectrical circuits knowledgeMechanical engineering principlesQuality Systems experienceNext-Generation SequencingCommunication skillsTeamworkFlexibilityAdaptability

Required

Bachelor's degree in Engineering, Technology, Electronics or other degree relevant to essential duties; or Associate degree in Engineering, Technology, Electronics, or related field and 2 years of relevant experience as outlined in the essential duties; or High School diploma/General Education diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor's degree

1+ years of relevant experience

Experience interpreting mechanical parts and assembly drawings

Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers

Demonstrated ability to approach engineering problems methodically

Proficient in using computer software, including Microsoft Office (Word, Excel, PowerPoint, Outlook), and mobile devices/tablets

Proven attention to detail with a track record of documenting service activities accurately and in a timely manner

Experience working independently and as part of a team

Strong communication skills, with experience in both verbal and written communication

Demonstrated mechanical and troubleshooting aptitude, with hands-on experience performing on-site calibrations and preventative maintenance of laboratory equipment

Experience working in ambiguous situations, adapting to new information, and responding effectively to unexpected circumstances

Demonstrated ability to perform the essential duties of the position with or without accommodation

Authorization to work in the United States without sponsorship

Preferred

Basic understanding of mechanical engineering principles

Basic understanding of manufacturing methods and processes

Experience working in a regulated environment (e.g., ISO 13485/15189, GMP, FDA, CLIA). (add in years of experience based on level of role)

Experience with Quality Systems and documentation requirements, including Good Documentation Practices (GDP). (add in years of experience based on level of role)

Experience with Next-Generation Sequencing (NGS), Digital Pathology Imaging, and/or Histology equipment. (add and remove as needed – based on site/level of role posted)

Experience in the maintenance, troubleshooting, and repair of complex laboratory equipment, such as liquid handling robots and automation systems

Experience with software applications, including loading or updating software and managing databases

Hands-on experience with equipment qualification and validation