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Cellular Sales · 2 months ago

Call Center Representative

Oklahoma

Full-time

Onsite

New Grad, Entry Level

$10.88/hr - $10.88/hr

Cellular Sales is a recognized market leader in mobile technology consulting, dedicated to building a family-like culture for its employees. The Contact Center Representative will provide ongoing support to the sales force by handling customer calls, resolving issues, and maintaining documentation to ensure efficient work processes.

Telecommunications

Responsibilities

Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes

Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints

Coordinate and supply necessary documentation within online reporting trackers as needed

Utilize internal systems to access and research customer accounts and history

Confer with customers by telephone to provide information about products or services

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken

Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems

Qualification

Customer ServiceProblem SolvingExcelService OrientationActive ListeningTime ManagementOral CommunicationWritten CommunicationTeamwork

Required

High School diploma or equivalent required

Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization

Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service

Oral Communication: Shaping and expressing ideas and information in an effective manner

Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines

Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics

Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology

Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Service Orientation — Actively looking for ways to help people

Coordination — Adjusting actions in relation to others' actions

Time Management — Managing one's own time

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do

Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork

Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties