Scenthound Carmel ยท 2 months ago
Sales and Customer Service Associate
Carmel, IN
Full-time
Onsite
New Grad, Entry LevelScenthound Carmel is seeking a highly motivated Front Desk & Membership Sales Associate who is passionate about dogs and building customer relationships. In this role, you will drive membership sales by educating dog parents on wellness services and ensuring an exceptional customer experience.
Responsibilities
Proactively educate customers on our health and wellness services, confidently articulating the value and benefits to drive membership sales
Achieve and exceed key performance indicators (KPIs), including average ticket price and rebook ratio, through strategic membership sales, service add-ons, and retail product recommendations
Actively develop membership leads and consistently follow up with potential members to convert them into loyal Scenthound families
Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records
Accurately handle daily cash transactions and manage the cash drawer
Expertly manage customer expectations, resolve concerns, and implement strategies to maximize membership retention
Maintain the highest standards of cleanliness and presentation in the reception area, adhering to all Scenthound sanitary practices
Undertake additional tasks and duties as assigned by the Scenter Manager
Qualification
Required
Proven sales experience with a strong track record of meeting or exceeding targets, especially in membership or recurring service sales
Exceptional customer service skills with a knack for building rapport and trust
Proficiency with computer systems and technology
A genuine passion for dogs and a belief in the importance of their health and wellness
Reliable transportation
Willingness to work in a smoke-free environment
Preferred
Unwavering confidence in selling services and products, with a persuasive and customer-centric approach
Exceptional ability to connect with both canine and human customers, providing outstanding service that builds lasting relationships
A quick learner who can master our services and products to effectively educate dog parents, speaking passionately about our values and culture
Excellent verbal and written communication skills for clear and effective interactions with team members and dog parents, both in person and over the phone
A resourceful and independent problem-solver, guided by Scenthound's values and culture
Strong attention to detail in all tasks, from managing appointments to handling transactions
Superb time-management and organizational skills, ensuring efficient scheduling and operations
High level of accountability, holding yourself and others to Scenthound's standards of excellence
Benefits
Employee discounts
Flexible schedule
Opportunity for advancement
Company parties
Competitive salary
Free food & snacks
Free uniforms
Training & development
Clear career growth path with direct opportunities for advancement to Assistant Manager and Manager positions.
Competitive hourly base pay, uncapped sales bonuses, and tips, providing significant earning potential.
Merit-based pay increases recognizing your performance and contributions.
Complimentary Scenthound service membership for your furry friend.
Company
Scenthound Carmel
Scenthound is not your typical dog grooming shop.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase