Wilbert Plastic Services · 2 months ago
Technical Customer Service Representative
Cedar Rapids, IA
Full-time
Onsite
Mid Level
3+ years expWilbert Plastic Services, part of the global industrial organization Marmon Holdings, is committed to making a positive impact and fostering a culture of empowerment. The Technical Customer Service Representative will provide technical support to customers, troubleshoot issues, and ensure customer satisfaction through effective communication and collaboration.
3D PrintingManufacturing
Responsibilities
Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards
Collaborate with customers to ensure on-time delivery, correct costing, and quality of product
Engage with customers to provide written estimates and quotes for parts & service repairs
Process work and sales orders from initial to closing stages
Work with Purchasing, Production, Engineering, and Operations teams to align material deliveries to service schedules
Process warranty claims with customers and vendors
Troubleshoot invoice discrepancies with Accounting & Receiving to ensure precision and accuracy
Obtain and apply product and industry specific knowledge for professional development
Other duties and responsibilities as assigned
Qualification
Required
High School Diploma Required
At least 3 years of experience in Customer Service, Service & Repair, or Manufacturing required
Excellent attention to detail is required
Strong communication skills – both verbal and written
Proficient in Microsoft Excel, Word and Outlook
Preferred
High degree of mechanical, electrical, and hydraulic aptitude is preferred
Strong desire to drive continuous improvement
Ability to develop and maintain customer / distributor relationships
Highly organized and motivated
Company
Wilbert Plastic Services
Wilbert Plastic Services is a plastics company that provides thermoforming and injection molding. in Belmont, NC.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shelby Pierce
Chief Financial Officer
Company data provided by crunchbase