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Parker Hannifin · 9 hours ago

Military Account Manager. - (SSO Division - Irvine, CA)

Irvine, CA

Full-time

Onsite

Senior Level, Lead/Staff

$118K/yr - $206K/yr

8+ years exp

Parker Hannifin is a leader in aerospace technologies and innovative solutions. The Military Account Manager is responsible for increasing market share and retaining aftermarket business, providing customer support, and managing relationships with military and OEM customers.

HardwareIndustrial ManufacturingManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Acts as primary interface with clients by maintaining on-site presence and developing and maintaining on-going, long term relationships at all levels of the customer’s organization

Develops and maintains industry contacts (suppliers, customers, competitors) in a target market to retain and capture new business. Takes steps to protect and safeguard Parker’s reputation and intellectual property

Serves as the customer’s advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support. Identifies technical, logistical, performance, or support issues with Parker products or services

Ensures long-term profitable growth of spares, repairs, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies

Assists in the development of proposals and agreements by gathering requirements and opportunities from customers and recommending programs that meet customers’ needs and provides an acceptable level of return. Participates in customer contract negotiation

Defines, recommends, and pursues new business opportunities by researching different types of business to pursue, likely competition, contractual requirements, and pricing strategy (e.g. performance based logistics agreements or incentives). Understanding of USG contracting process and requirements

Provides oversight of key customer performance areas (delivery, quality metrics) and partners with the divisions to maintain a high level of operational performance

Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. FAR/DFAR, export compliance)

Serves as customer expert and resource. Represents Parker at industry events to promote Parker products and services. Shares specialized knowledge with others. May provide leadership to others

Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations

Responsible for customer and internal Program Management Reviews

Qualification

Aerospace experienceAccount managementCustomer relationship managementContractual terms knowledgeProgram management principlesTechnical proposal developmentCustomer advocacyNetworking skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree (BA) in Marketing, Engineering, or related field

Eight or more years of increasingly responsible aerospace experience including two or more years of high-level account management, customer relationship management experience, and project and customer program management

Thorough knowledge of company products and services, technology, regulations, and policies related to marketing and customer support for airline, military or OEM customers

Knowledge and understanding of contractual terms and financial modeling (e.g. pricing; cost analysis)

Knowledge of program management principles and related business processes and procedures, including technical and business proposal development

Proficient in the use of standard and specialized software applications and reporting tools

Ability to develop and maintain positive customer relationships

Ability to resolve issues at the appropriate division working level; communicates in an effective manner with internal Division leadership

Ability to develop and respond to inquiries or complaints from customers, regulatory agencies (e.g. ITAR export requirements), or members of the business community

Interfaces effectively with all levels within customer and Parker entities

Effectively presents information to management and customers

Overnight, long-distance travel may be required