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ChenMed · 5 hours ago

Center Operations Director

Eastpointe, MI

Full-time

Onsite

Lead/Staff, Director/Executive

$89K/yr - $126K/yr

5+ years exp

ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Center Operations Director is responsible for overseeing center operations, enhancing patient experience, optimizing scheduling, and managing team engagement and culture.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction

Optimize the utilization of available appointment slots to maximize patient access and operational efficiency

Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients

Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care

Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care

Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care

Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement

Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands

Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team

Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth

Performs other duties as assigned and modified at manager’s discretion

Qualification

Healthcare AdministrationData AnalysisTeam ManagementRegulatory Standards KnowledgeMicrosoft Office SuiteFluency in EnglishRelationship BuildingCritical ReasoningOrganizational Skills

Required

Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience

Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals

Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures

Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations

Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects

Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives

Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Spoken and written fluency in English

This position requires use and exercise of independent judgment

BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required

A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required

A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)