The Bison Group ยท 2 months ago
Unified Communications Engineer
United States
Full-time
Remote
Senior Level
5+ years expThe Bison Group is seeking a Unified Communications Engineer to handle complex technical challenges and oversee platform upgrades. The role involves developing and deploying UC solutions, leading engineering designs, and collaborating with various teams to ensure optimized communication services across the enterprise.
Defense & Space
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms
Lead engineering designs and technical refresh projects that directly impact mission success
Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations
Work closely with security teams, network engineers, and support staff to improve system integration
Troubleshoot system failures and accessibility issues
Draft Standard Operating Procedures (SOPs) for UC operations
Develop and maintain knowledge base articles, handling "how to" inquiries
Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems
Support UC Knowledge Management (KM) by entering solutions into the knowledge database
Make recommendations to enhance efficiency in UC monitoring, management, and overall operations
Implement emerging UC technologies
Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs)
Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource
Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff
Conduct root cause analysis
Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs)
Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance
Mentor junior staff, provide leadership in UC implementations, and optimize system performance
Participate in project management for major upgrades and refresh cycles
Qualification
Required
TS/SCI security clearance with the ability to obtain a CI poly
Expertise in Cisco Unified Communications Manager and UC operations
Network administration/engineering experience
IAT II certification (mandatory)
Strong troubleshooting and problem-solving skills
Ability to work independently and provide technical leadership
One of the following: High School/GED + 9 Yrs, Associates + 7 Yrs, Bachelors + 5 Yrs, Masters + 3 Yrs, PhD + 1 Yrs
Preferred
CCNA certification and ITIL v4 Foundations (desired)
Company
The Bison Group
The Bison Group is an established company offering expert analysis and solutions to the US National Security community Our overarching goal is to ensure US warfighters and critical programs are supported in an ever challenging environment.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase