360care ยท 2 months ago
Customer Service Care Coordinator
US-OH-Richfield
Full-time
Onsite
New Grad, Entry Level360care is a company focused on post-sale relations with long-term care facilities. The Customer Service Care Coordinator will manage communication with facility personnel, ensure visit schedules are maintained, and provide high-quality information to customers.
CommunitiesElder CareHealth Care
No H1B
Responsibilities
Serve as primary contact for contracted facility personnel by communicating regularly with facility contact, territory marketers, local management, and providers
Review planned visits and schedules created by the dental/ancillary coordinators, including edits
Assist with daily updates for facility records and visits
Review schedule for field staff, ensuring all visits are covered logistically and to support the provider
Correspond with facility on patient and visit information
Deliver high quality and time sensitive information to all customers
Submit credentialing information to facilities for providers upon request
Provide prompt feedback to management on any facility concerns
Function at a high level of personal productivity
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy
Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times
Reacts positively to change and performs other duties as assigned
Qualification
Required
Excellent Customer Service Skills
Must be proficient with Microsoft Office
Critical thinking/Solutions-based skills required for a time sensitive environment
Strong oral and written communication skills required
Strong time management skills and sense of urgency required
Ability to multi-task and strong attention to detail
Exceptional organizational, analytical, and problem-solving skills
Preferred
Electronic Medical Records experience preferred
Medical or Dental office experience preferred
Company
360care
360care is an administrative services company that links senior care communities and ancillary providers.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nate Bellinger
President and Chief Executive Officer
Karen Eckel
Chief Marketing Officer
Company data provided by crunchbase