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MassMutual · 5 hours ago

ServiceNow Developer - IT Service Management

Springfield, MA

Full-time

Hybrid

Senior Level

5+ years exp

MassMutual is seeking a skilled ServiceNow Developer to join their IT Service Management (ITSM) team. The role involves scripting, coding, and configuring the ServiceNow platform to meet project deliverables and evolving business requirements while collaborating with multiple disciplines within the ITSM space.

FinanceFinancial ServicesInsuranceLife InsuranceRetirement

H1B Sponsor Likely

Responsibilities

Script and code within the ServiceNow platform to achieve project goals

Rewrite and adapt code to align with changing business needs

Handle core system configuration and day-to-day user requests and incidents

Configure core ServiceNow modules including Service Catalog, ITSM, Asset, Integration Hub, CMDB Discovery, and Service Mapping

Experience implementing and maintaining service graph connectors

Leverage Flow Designer to enhance the service catalog and transition from workflows

Provide technical guidance on existing workflows for streamlining and efficiency improvement

Manage the upgrade cycle of ServiceNow, including testing with the Automated Test Framework

Maintain up-to-date knowledge of ServiceNow products, version upgrades, enhancements, and new features

Develop solutions to a variety of moderately complex problems

Contribute to the completion of organizational projects and goals

Ensuring solutions documentation is accurate and up to date, and developing test plans and keeping standard operations procedures updated

Qualification

ServiceNow configurationJavaScriptServiceNow modulesFlow DesignerAutomated Test FrameworkSOAP/REST/JSONTechnical guidanceProblem-solvingAdaptabilityDocumentationTeam collaboration

Required

Bachelor's Degree

5+ years configurating and troubleshooting technical ServiceNow solutions

1+ years of experience with JavaScript, ideally with the ServiceNow platform

1+ years of experience with web service protocols like SOAP, REST, JSON or Kafka

Preferred

Proven experience in configuring and managing ServiceNow modules

Strong scripting and coding skills within the ServiceNow platform

Ability to adapt code to meet changing business requirements

Knowledge of Flow Designer and Automated Test Framework

Strong working knowledge of ITAM ITSM and CMDB solutions designs and functions

Problem-solving skills with a focus on efficiency and streamlining

Ability to provide technical guidance to team members and stakeholders

Ability to manage system upgrades and maintain ongoing knowledge of ServiceNow enhancements

ServiceNow Application Developer Certification

Benefits

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Company

MassMutual

Glassdoor3.9

MassMutual is a mutual life insurance company that provides investment management and trust services.

Founded in 1851

Springfield, Massachusetts, USA

5001-10000 employees

https://www.massmutual.com/

H1B Sponsorship

MassMutual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (80)

2024 (96)

2023 (68)

2022 (117)

2021 (121)

2020 (73)