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MassMutual · 10 hours ago

ITSM Configuration Manager

Springfield, MA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

MassMutual is seeking a highly skilled and motivated Configuration Management Lead with deep expertise in ServiceNow. The role involves driving the management of the Configuration Management Database (CMDB) and ensuring high standards of data quality to support ITIL processes and improve service delivery.

FinanceFinancial ServicesInsuranceLife InsuranceRetirement

H1B Sponsor Likely

Responsibilities

Drive the strategic and operational management of our Configuration Management Database (CMDB)

Ensure accurate, reliable, and actionable configuration data to support ITIL processes, improve service delivery, and enable informed decision-making across the organization

Maintain the integrity of CMDB data and related processes

Collaborate with stakeholders and clients to identify potential enhancements and optimizations

Lead a team committed to achieving operational excellence and ensuring high standards of data quality

Serve as a reliable resource for the organizations and functions that depend on the CMDB

Manage ServiceNow discovery processes and provide critical support for Security Operations (SecOps) practices

Qualification

ServiceNowITIL frameworkCMDB managementData analysisCloud infrastructureConfiguration ManagementStakeholder managementAnalytical skillsCI lifecycle managementServiceNow certificationCross-functional team leadershipCommunication skills

Required

Bachelors degree

8+ years of experience with ServiceNow and ITSM

5+ years of hands-on technical experience with ServiceNow CMDB, Discovery, Automated Top-Down Discovery, Service Mapping and ServiceGraph connectors

Preferred

Proven experience as a Configuration Management Lead or similar role

Able to drive and support technical resources through complex solutions and problems

Strong understanding of ITIL framework, especially Configuration Management and Change Management

Excellent ServiceNow CMDB troubleshooting, and data analysis skills

Experience with data modeling, CI lifecycle management, and CMDB integrations

Excellent analytical, communication, and stakeholder management skills

Ability to lead cross-functional teams and manage multiple priorities

5+ years of experience leading a Configuration Management Team

Experience with ServiceNow ITSM, ITOM modules (Event Management, Orchestration, etc.)

Familiarity with cloud infrastructure (AWS, Azure) and hybrid environments

Experience in regulated industries or large enterprise environments

ServiceNow certified for one or more practice relevant to the CMDB practice (e.g., Certified Implementation Specialist – CMDB or Discovery)

Benefits

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Company

MassMutual

Glassdoor3.9

MassMutual is a mutual life insurance company that provides investment management and trust services.

Founded in 1851

Springfield, Massachusetts, USA

5001-10000 employees

https://www.massmutual.com/

H1B Sponsorship

MassMutual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (96)

2024 (94)

2023 (66)

2022 (115)

2021 (121)

2020 (73)