Fifth Third Bank ยท 2 months ago
Float CSR/Teller - Three Rivers, MI - Full-Time
Three Rivers, MI
Full-time
Onsite
New Grad, Entry LevelFifth Third Bank is a leading financial institution committed to providing exceptional customer service. The Float CSR/Teller role is responsible for delivering excellent customer interactions, managing daily office operations, and ensuring compliance with banking policies while identifying customer needs and facilitating referrals.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
Provide follow up to customer questions and find solutions to address issues
Be responsive and timely with correspondence to keep lines of communication open and clear
Maintain a position of trust and responsibility by keeping all customer business confidential
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior
Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office
Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed
Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Share all feedback with RAM, Financial Center Manager and Program Manager to ensure consistence through all financial centers
Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary
Demonstrate sound judgment in decision making, abiding to established guidelines and procedures
During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
Build and maintain a working knowledge of the Retail products and services offered
Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
Perform other duties as assigned
Ability to work collaboratively in different financial centers
Qualification
Required
High school diploma/GED
Work involves extensive cash handling
Work involves contact with the public, adhere to dress code guidelines
Must have the ability to interact comfortably and confidently with the public
Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties
Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity
Need to have flexibility in scheduling
Benefits
Comprehensive benefits
Differentiated compensation offerings
Extensive benefits programs
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
Founded in 1858
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
DBusiness Magazine
2026-01-08
2026-01-06
Company data provided by crunchbase