ECU Health ยท 9 hours ago
Director, Network Engineering and Operations
Greenville, NC
Full-time
Onsite
Lead/Staff, Director/Executive
$143K/yr - $208K/yr
3+ years expECU Health is a mission-driven academic health care system serving over 1.4 million people in eastern North Carolina. The Director of Network Engineering and Operations is responsible for strategic planning, design, implementation, and operation of the organization's network systems, ensuring reliability, security, and efficiency while aligning with organizational goals.
Hospital & Health Care
Responsibilities
Formulate strategies for network infrastructure architecture and technology upgrades, wired and wireless, that are essential for supporting business growth and operational performance
Create and manage a multi-year roadmap for Network Engineering and Operations, encompassing system upgrades, enhancements, and implementation activities that align with ECU Health's business plans, vendor product developments, and support requirements. Ensure alignment with other IS team roadmaps
Ensure the network system meets performance, security, and scalability needs. Collaborate with various departments to align system capabilities with business goals
Collaborate with different stakeholders to facilitate efficient data flow and communication across the enterprise, ensuring the network infrastructure supports organizational objectives
Provide infrastructure and capabilities to support secure, compliant device access to applications
Implement appropriate network connectivity to internal data centers, co-location data centers, and cloud services
Manage and coordinate with outside vendors in the selection of products and services
Create, develop, and implement policies & procedures for standardizing network services activities
Maintain inventory, drawings, and other documentation to represent the network infrastructure
Establish and maintain key performance indicators (KPIs) for network performance and reliability. Monitor and analyze network metrics to identify areas for improvement and optimize network performance. Develop reporting mechanisms to provide insights into network performance to stakeholders
Oversee tests and breach simulations that help determine vulnerabilities within network engineering. Regularly test firewalls and data encryption technologies. Deploy new security software and hardware based on existing weaknesses and current cybersecurity trends
Identify opportunities to automate network provisioning, monitoring, management and incident response tasks. Implement network automation tools and frameworks to streamline operational processes and enhance efficiency. Drive continuous improvement through the adoption of automation technologies and practices
Collaborate with cross-functional teams to develop and implement network solutions for cloud environments (such as AWS, Azure, or Google Cloud). Ensure seamless integration of on-premises and cloud-based network system
Implement robust network security measures and protocols to safeguard data and systems. Stay abreast of emerging security threats and industry best practices to proactively address potential vulnerabilities. Collaborate with the cybersecurity team to ensure the network infrastructure complies with security standards and regulations
Champion the adoption of IT Service Management (ITSM) by promoting team participation in IS governance, encouraging the adoption of ITSM processes, and fostering the development of ITSM subject matter expertise within the team
Cultivate an agile and collaborative work environment within the Network Engineering and Operations team and across Information Services enabling rapid responses to changing business requirements and evolving network technologies
Apply rigorous testing and quality assurance techniques to all system changes, strictly adhering to Change Control processes
Continuously evaluate network system performance and security to ensure high availability and reliability
Participate in the development and annual testing of ECU Health's disaster recovery plan to ensure the plans are current and effective
Promote a culture of service excellence by providing responsive and effective support, developing solid working relationships with end-user customers and other Information Services staff, and delivering high-quality, value-added services that exceed customer expectations
Effectively utilize resources by developing and monitoring capital and operating budgets and a multi-year financial plan to support the IS and Network Service Strategic Plan
Identify opportunities to leverage economies of scale and drive efficiencies to manage overall operating costs balancing business requirements with health system financial targets
Develop a total cost of ownership (TCO) for all new and replacement systems securing business commitment to the one-time and on-going costs and identifying budgetary implications in the current and future fiscal years
Periodically benchmark network services to healthcare peers and identify opportunities to improve value
Qualification
Required
Bachelor's Degree in computer science, electrical engineering, information technology, or related field is required
3(+) years of management experience required
History of successfully managing enterprise network systems and services in a large, multi-site, geographically diverse organization (15k+ network nodes, 10,000+ employees)
At least one current professional certification such as CCNP, CCIE or equivalent
Extensive experience in network design and implementation with expert level knowledge of network architecture, protocols and technologies
Experience with cloud networking, virtualized environments, and data center operations
Strong understanding of network security principles
A skilled diplomat with excellent interpersonal and communication skills (verbal, listening, written) who is tactful and diplomatic, and able to interact effectively with people throughout the organization
Able to translate information technology jargon into terms understandable by all audiences
A persistent and tenacious individual, who has a high tolerance for ambiguity, which can provide strong and steady leadership within a changing and emerging environment
A leader with conviction who is receptive to suggestions from others, yet able to take a stand and provide direction
Benefits
On-call rotation with other members of the Network team.
May require work outside of M-F 8 am - 5 pm based on projects, maintenance, or critical incidents
Company
ECU Health
We come to work every day in order to help you and the 1.4 million people like you across eastern North Carolina.
10001+ employees
H1B Sponsorship
ECU Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (6)
2021 (8)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Brian Floyd
President and COO
Betsey Kirisits, PHR
HR Business Partner II
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