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Assured · 2 months ago

Principal Engagement Manager

United States

Full-time

Remote

Lead/Staff

$165K/yr - $185K/yr

Assured is on a mission to modernize insurance, providing large insurers with software solutions for efficient claims processing. The Principal Engagement Manager will lead large-scale client engagements and ensure seamless implementation experiences while collaborating with various teams to drive strategic value for enterprise clients.

Financial ServicesInsuranceInsurTech

Responsibilities

Lead end-to-end customer implementations – Drive onboarding programs for new enterprise clients, ensuring delivery excellence, clear milestones, and alignment between internal teams and customer stakeholders

Mature and optimize engagement processes – Define, document, and refine frameworks for implementation, customer success, and ongoing account management to ensure scalability as we grow

Run structured programs with precision – Own program timelines, status reporting, stakeholder communication, and executive readouts for high-impact accounts. Introduce consistent project governance and success metrics across the client lifecycle

Drive resolution of complex scenarios – Manage escalations and deeply technical customer challenges, collaborating with Product, Engineering, and Sales to achieve swift and strategic outcomes

Enable customer adoption and expansion – Work with customers to maximize value from our platform, promote best practices, and educate them on new features, integrations, and capabilities

Be the “Voice of the Customer” – Advocate for customer needs internally. Identify opportunities to enhance our tools, processes, and product based on real-world feedback and implementation experiences

Contribute to continuous improvement – Partner with leadership to design and implement scalable methodologies for onboarding, engagement, and support, ensuring we deliver consistent excellence across all enterprise accounts

Qualification

Program managementEnterprise client managementTechnical fluencyAPIsIntegrationsProcess buildingCustomer advocacyCommunication skillsProblem-solving

Required

Extensive experience managing enterprise client implementations and post-implementation programs

Program management expertise – Skilled at building and leading cross-functional programs, managing multiple stakeholders, and implementing repeatable processes that drive measurable results

Proven ability to manage $MM ACV enterprise clients with a “white glove” approach that balances empathy, accountability, and commercial awareness

Exceptional communication and technical fluency – Able to translate complex concepts between technical teams and business leaders with clarity and confidence

Technical acumen – Comfortable working with APIs, integrations, and data exchange formats (JSON), with the ability to troubleshoot or collaborate effectively with engineering

Bias for action – A sense of ownership, urgency, and resilience when driving toward customer and business outcomes

Process builder mentality – Passion for building structure in a fast-moving environment, defining best practices, and creating frameworks that scale as the company grows

Thrives in a high-growth where ambiguity is an opportunity to innovate