Pasona N A, Inc. · 2 months ago
Customer Service Associate (or Senior Associate) -Japanese Bilingual‐ 58586
Irvine, CA
Full-time
Hybrid
Entry, Mid, Senior Level
$21/hr - $25.50/hrPasona N A, Inc. is a financial services company seeking a Senior Customer Service Associate to join their customer support operations team. This role involves providing high-quality bilingual customer service for credit card and roadside assistance operations, with opportunities for growth and hybrid work flexibility.
Human ResourcesSmall and Medium BusinessesStaffing Agency
Responsibilities
Provide responsive and professional customer service for credit card and roadside assistance operations
Handle inbound and outbound calls , respond to emails , and ensure timely resolution of customer issues
Address customer needs promptly to ensure satisfaction and positive experience
Collaborate with internal departments to follow up on customer inquiries and service requests
Perform general administrative and operational support as needed
Qualification
Required
Bilingual proficiency in English and Japanese (verbal and written)
Strong verbal and written communication skills
Basic PC proficiency (Outlook, Word, Excel)
Ability to multitask, prioritize, and handle a fast-paced environment effectively
Professional, reliable, and customer-focused mindset
Preferred
Customer service experience required for Senior Customer Service Associate
Experience in credit card or banking operations preferred
Bachelor's degree preferred
No prior experience required for Customer Service Associate; previous customer service experience is a plus
Company
Pasona N A, Inc.
Pasona N A is a staffing and recruiting company that provides temporary staffing and full-time placement services.
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kenji Furushiro
President and CEO
Sayaka Doi
VP of Strategic IT Partner
Company data provided by crunchbase