Florida Rural Legal Services, Inc. (FRLS) · 2 months ago
IT Help Desk Associate
Fort Myers, FL
Full-time
Onsite
Entry Level
$50K/yr - $50K/yr
2+ years expFlorida Rural Legal Services, Inc. (FRLS) is a non-profit law firm that provides free civil legal aid to eligible individuals and communities across Florida. The IT Help Desk Associate is responsible for delivering first-level technical support, troubleshooting hardware and software issues, and assisting with system access across multiple locations.
LegalNon Profit
Responsibilities
Provide Tier 1 help desk support to staff in Fort Myers, Belle Glade, and Immokalee, including troubleshooting hardware and software issues, assisting with system access, and escalating complex problems to higher-level IT personnel
Set up and configure peripheral devices such as printers, scanners, and monitors to ensure proper functionality
Assist in setting up computers on the network, ensuring connectivity and access to necessary resources
Provide support for Microsoft Office applications and other business software used across the organization
Assess existing IT systems (business applications, PC software, and PC hardware) for any issues or inefficiencies
Work with employees and department heads to determine system requirements and identify areas for improvement
Assist the IT team in implementing new systems and updates, ensuring smooth integration and functionality
Test new systems and enhancements and troubleshoot any issues that arise during or after implementation
Provide user training and create documentation on how to use new systems and tools effectively
Continuously monitor system performance and recommend adjustments as needed to maintain efficiency
Gather reporting requirements and assist in designing and generating end-user reports from various business applications
Assist with IT-related tasks during new hire onboarding and employee terminations, including account setup and equipment retrieval
Other duties as requested
Qualification
Required
Provide Tier 1 help desk support to staff in Fort Myers, Belle Glade, and Immokalee, including troubleshooting hardware and software issues, assisting with system access, and escalating complex problems to higher-level IT personnel
Set up and configure peripheral devices such as printers, scanners, and monitors to ensure proper functionality
Assist in setting up computers on the network, ensuring connectivity and access to necessary resources
Provide support for Microsoft Office applications and other business software used across the organization
Assess existing IT systems (business applications, PC software, and PC hardware) for any issues or inefficiencies
Work with employees and department heads to determine system requirements and identify areas for improvement
Assist the IT team in implementing new systems and updates, ensuring smooth integration and functionality
Test new systems and enhancements and troubleshoot any issues that arise during or after implementation
Provide user training and create documentation on how to use new systems and tools effectively
Continuously monitor system performance and recommend adjustments as needed to maintain efficiency
Gather reporting requirements and assist in designing and generating end-user reports from various business applications
Assist with IT-related tasks during new hire onboarding and employee terminations, including account setup and equipment retrieval
Strong ability to analyze data, systems, and identify areas for improvement
Knowledge of IT systems, PC software, PC hardware, and setting up peripheral devices
Ability to effectively communicate with IT team members, managers, and clients
Ability to write clear and concise documentation
Strong problem-solving skills to identify and fix system issues
Ability to manage projects, including timelines
Ability to create and conduct user training and presentations
Proficient in Microsoft Office applications (including OneDrive and SharePoint) and familiar with Help Desk software, data backup tools, and relational database concepts
An associate's degree in computer science, Information Technology, or a related field is required
Previous experience in a similar role, typically 2+ years
Preferred
Experience with OneDrive and SharePoint
Benefits
403(b) with employer-paid contribution
Health insurance (medical, dental, and vision) for employees and their dependents
Paid leave (up to 5 weeks of PTO, 2 personal days, and 13 holidays)
Company
Florida Rural Legal Services, Inc. (FRLS)
Florida Rural Legal Services, Inc. (FRLS) was founded in 1966 as a private, non-profit corporation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tikisha Brundidge, PhD.
Chief Human Resources Officer
Recent News
Worcester Business Journal
2025-01-16
Company data provided by crunchbase