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GovCIO · 2 days ago

Mid-level IT Service Technician

United States

Full-time

Remote

Entry, Mid Level

$22.50/hr - $22.50/hr

2+ years exp

GovCIO is a team of transformers passionate about transforming government IT. They are seeking a Mid-level IT Service Technician to provide onsite support for federal customers, involving troubleshooting, maintenance, and technical support for various IT services.

ConsultingIT InfrastructureIT ManagementManagement Consulting

No H1B

U.S. Citizen Only

Responsibilities

Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system

Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems

Recommend systems modifications to reduce user problems

Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components

Install operating system patches, upgrades etc. via SCCM Software Center

Provide remote support services for telework/home users

Help ensure user applications work over VPN and/or Citrix

Manage user relocation requests

Ensure devices are properly encrypted

Local On-Site Cabling

Provide on-site support for enterprise groups such as the network and security operation centers

Restart network equipment, including switches and routers as directed by enterprise networking

Replace defective network equipment

Assist users with mobile communication devices

Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping

Assist with physical inventory as needed

Assist with receiving and receipting property

Process computer equipment for disposal

Ensure disposal policies are properly employed

Ensure all devices are fully wiped of information before leaving the facility

Troubleshoot system problems

Work with support staff for remote troubleshooting and repairs

Assist in setting up presentation devices and video conferencing units

Support pre/post application releases

Gather analyze, and report end-user support trends

Other duties as assigned

Qualification

Technical proficiencyTroubleshootingCompTIA certificationsSCCM familiarityAnalytical abilitiesCustomer service experienceVideo conferencing supportProblem-solving skills