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Leidos · 2 months ago

Customer Support Analyst

Newport News, VA

Full-time

Onsite

Entry, Mid Level

$51K/yr - $92K/yr

2+ years exp

Leidos is seeking a motivated and detail-oriented Customer Support Analyst to join their team supporting the ACCA5JI JINTACCS mission. In this role, you will provide critical technical assistance to users and maintain toolset reference data, ensuring it reflects current standards.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide timely and effective help desk support to users of the iSMART process and government-designated software tool, serving acquisition programs and other users

Maintain and update toolset reference data, ensuring it reflects current MIL-STD baselines by integrating Joint Multi-Tactical Data Link Configuration Control Board (JMTCCB) approved Interface Change Proposals (ICPs)

Conduct research and gather information to prepare essential mission-related materials, including background papers, staff studies, talking papers, and presentations, as assigned

Qualification

Microsoft SQL ServerISMART processSecurity+ certificationTactical Data Link (TDL)Technical writing

Required

Bachelor's degree in a technical field (e.g., Computer Science, Engineering, or Information Technology), and 2 or more years of relevant experience. Additional years of experience may be considered in lieu of degree

Minimum of 2 years of experience with Microsoft SQL Server

Current Security+ certification

At least 2 years of experience with the iSMART process and associated toolsets

Minimum of 1 year of experience with Tactical Data Link (TDL) networks and familiarity with applicable military standards (US Mil-Std 3011, 6011, 6016, 6017, 6020, 6040, 188-220, and 2045-47001)

Current or Active DoD Secret security clearance