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Patterson Companies, Inc. · 2 hours ago

Service Technician

King of Prussia, PA

Full-time

Onsite

New Grad, Entry Level

$25.05/hr - $30.63/hr

0+ years exp

Patterson Companies, Inc. is a provider of veterinary equipment and services, and they are seeking a Service Technician to provide repair and on-site installation of veterinary equipment. The role involves diagnosing problems, making repairs, and ensuring strong customer relationships through technical support and equipment training.

Health CareMedical DeviceVeterinary

Responsibilities

Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs

Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations

Trains to perform standard system installations and tests the functionality of all components

Trains customers on the use and basic maintenance of equipment at the customers site

Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis

Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items)

Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time

Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager

Determines parts, supplies or tools needed to complete service requests

Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment

Manages vehicle inventory and restocks as necessary

Physical inventory audits on a bi-annual basis

Ensures proper vehicle maintenance guidelines and safe driving habits are followed

Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms

Qualification

Veterinary equipment repairCustomer service skillsPC skillsTechnical training in Bio-medX-Ray experienceSAP experienceCarpentry experiencePlumbing experienceHeating experienceElectrical experienceElectronic experienceTeam playerOrganizational skillsProblem-solving skills