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London Jewelers · 3 weeks ago

Online Customer Service Representative

Glen Head, NY

Full-time

Hybrid

New Grad, Entry Level

$25/hr - $25/hr

London Jewelers is a premier jewelry business that has been family owned and operated for over 95 years. They are seeking a dedicated online customer service representative to manage customer interactions, resolve complaints, and ensure customer satisfaction.

Consumer GoodsE-CommerceFashionLifestyle

Hiring Manager

Alissa Yurick

Responsibilities

Respond to customer inquiries via phone, email, and chat

Track customer inquiries through multiple websites and through entire lifecycle of customer’s request

Add products and update content on London Jewelers website

Maintain Brand pages on London Jewelers website updating banners, products and information

Daily price and inventory updates on our website

Resolve customer complaints in a professional manner

Process orders, returns, and exchanges

Track monthly store traffic report

Daily cash report

Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active

Provide product and service information and guidance

Maintain appointment requests for store locations

Document and update customer records based on interactions

Follow up and track with customers and the store to ensure their issues are resolved

Stay updated on product knowledge and company policies

Follow daily task check list

Maintain a positive and empathetic attitude toward customers

Qualification

Customer service experienceERP software proficiencyCRM tools proficiencyCommunication skillsProblem-solving skillsMultitasking abilityTyping skillsComputer literacyInterpersonal skillsAttention to detail