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First Mutual Holding Co. · 2 months ago

Technology Services Intern

Lakewood, OH

Internship

Onsite

Intern

0+ years exp

First Mutual Holding Co. is an Equal Opportunity Employer seeking a Technology Services Intern to assist the Service Desk in handling incidents and customer requests. The intern will support various projects and tasks across technologies, contributing to the company's mission of providing quality services to customers.

Banking

Responsibilities

Supports the Service Desk by answering phone calls or responding to tickets in the Service Desk Portal and guiding internal customers to a satisfactory solution to their request or incident

Supports the Engineering Team by working on projects; assists with assigned tasks across the full spectrum of technologies the company deploys including but not limited to desktop computing, networking, application administration, software deployment and/or server administration

Assists with general activities including but not limited to processing invoices, managing supplies and inventory, tracking assets, and any other activity required per the company’s mission

Performs other duties as assigned which may include any task required to support the company’s mission of providing quality financial services to our customers

Other duties as required

Qualification

Customer serviceMS OfficeNetwork administrationServer administrationCooperationQuality of workWorkflow skillsAttendanceDependabilityAdaptabilityCommunication skills

Required

Supports the Service Desk by answering phone calls or responding to tickets in the Service Desk Portal and guiding internal customers to a satisfactory solution to their request or incident

Assists with general activities including but not limited to processing invoices, managing supplies and inventory, tracking assets, and any other activity required per the company's mission

Performs other duties as assigned which may include any task required to support the company's mission of providing quality financial services to our customers

Other duties as required

Proficiency in MS Office [Outlook, Excel, Word] or similar software is required

Education: High School Diploma or equivalent is required

Years of experience: 0 to 2 years is required