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Combined, a Chubb Company · 1 month ago

Learning Technologies Specialist, Sr.

Chicago, IL

Full-time

Onsite

Mid, Senior Level

2+ years exp

Combined, a Chubb Company, is seeking a Senior Learning Technologies Specialist who will manage the development, deployment, and adoption of innovative online and blended learning programs. The role involves serving as the LMS Administrator and collaborating with various teams to enhance learning experiences and ensure effective program management.

Insurance

Hiring Manager

Maritza De La Cruz, MSHRM

Responsibilities

Serve as primary LMS Administrator, owning governance and change management processes, maintaining online course, video, and test content library, and maintaining organization of in-person and virtual instructor-led session setup

Serve as a partner to the business, collaborating across multiple initiatives to create blended learning programs and curriculums to be deployed and managed via the LMS

Serve as content/program owner for blended learning programs deployed in the LMS: add new content, update or retire outdated materials, analyze usage and adoption, ensure assignments are processed and tracked (right content-right audience-right time)

Work with IT departments to execute and maintain various LMS integrations

Collaborate with Learning Delivery and Field Development teams to conduct functional and user-acceptance testing, recommend new approaches, implement, and ensure business users are enabled to execute ongoing administrative (Train-the-trainer, job aids, admin manuals)

Evaluate automated processes versus manual processes when creating new programs, balancing the needs of clients and projects with various system capabilities

Interact with LMS support vendor to execute testing of learning items to ensure quality of deployed learning materials

Interact with translation vendors to ensure content is available in required languages

Analyze and communicate the metrics of learning effectiveness; run reports out of the LMS and analyze using advanced Excel skills to provide feedback and recommendations to management for ongoing improvement

Leverage decision-making skills, critical thinking, and reasoning. Proactively resolve problems while exhibiting professional, sound judgment and leadership skills

Troubleshoot known issues and respond to user issues and stakeholder questions to ensure a positive LMS admin and end-user experience. Escalate to vendor when needed. Provide excellent and timely customer service to maintain the positive reputation of our department and platforms

Keep a pulse on strategic objectives while maintaining knowledge of features and tools in the LMS to recommend new approaches; maintain awareness around features that are retiring and impact to business processes (proactive, not reactive)

Support our Claims and Operations training team and end-users across multiple LMS systems

Qualification

Learning Management SystemsELearning development toolsAdvanced Excel skillsProject managementInstructional DesignVirtual training platformsAnalytical skillsCustomer serviceBilingual in SpanishCommunication skillsOrganizational skillsProblem-solving skills

Required

Technical expertise related to learning technologies (eLearning development tools, LMS administration, virtual training platforms)

Solid project, time, and relationship management skills

Ability to work independently, prioritize, troubleshoot, and take ownership

Detail-oriented

Curious and strategic when utilizing learning technologies and interacting with internal clients, vendors, and partners

Desire and ability to quickly learn and navigate through complex business processes and systems

Serve as primary LMS Administrator, owning governance and change management processes

Maintain online course, video, and test content library

Maintain organization of in-person and virtual instructor-led session setup

Collaborate across multiple initiatives to create blended learning programs and curriculums

Add new content, update or retire outdated materials, analyze usage and adoption

Ensure assignments are processed and tracked (right content-right audience-right time)

Work with IT departments to execute and maintain various LMS integrations

Conduct functional and user-acceptance testing

Recommend new approaches, implement, and ensure business users are enabled to execute ongoing administrative tasks

Evaluate automated processes versus manual processes when creating new programs

Interact with LMS support vendor to execute testing of learning items

Interact with translation vendors to ensure content is available in required languages

Analyze and communicate the metrics of learning effectiveness

Run reports out of the LMS and analyze using advanced Excel skills

Leverage decision-making skills, critical thinking, and reasoning

Proactively resolve problems while exhibiting professional, sound judgment and leadership skills

Troubleshoot known issues and respond to user issues and stakeholder questions

Provide excellent and timely customer service

Keep a pulse on strategic objectives while maintaining knowledge of features and tools in the LMS

Support Claims and Operations training team and end-users across multiple LMS systems

Learning Management Systems administration, support and troubleshooting experience

Ability to test eLearning content within an LMS, and troubleshoot and correct issues

Superior writing, communication, and presentation skills

Outstanding organizational skills, attention to detail, project management skills

Ability to work under deadlines balancing multiple priorities

Ability to quickly establish strong working relationships with all levels of personnel

Ability to organize workflow to manage multiple projects

Strong Reporting and Excel skills – vlookups, conditional formatting, pivot tables

Experience working with IT departments and working on technology projects

Strong analytical and problem-solving capability

Experience with virtual roleplay tools, virtual delivery tools such as Webex, machine audio narration tools, micro-learning platforms, LCMS, video editing software, SharePoint/Teams

Experience troubleshooting end-user issues via ticketing system or shared mailbox

Current knowledge of the latest training technologies and training program design strategies

Some light Instructional Design work required

Ability to follow designated approval processes for content review

Some LMS-focused live facilitation required

Some travel may be required, up to 25%

Preferred

BS/BA degree (or equivalent experience/certifications) in Instructional Design, Instructional Technology, Training and Development or related field

Master's degree in Instructional Design

Bilingual in Spanish

Adult learning strategies, including online learning and rapid design principles

2+ years using Learning Management Systems

Instructional Design experience: conduct needs analysis, create PowerPoint presentations for live and virtual training, using eLearning software, and writing job aids/user manuals

Demonstrated ability to design learning solutions for eLearning and live virtual instructor-led experiences

Ability to analyze information quickly, develop curriculum outlines and draft training content

Articulate Storyline, Articulate Rise

Camtasia, Captivate, Photoshop, Canva, and Adobe Illustrator

WebEx and/or Adobe Connect to deliver virtual programs

Proficiency in Microsoft Office products, including Excel, Word, Outlook, Project, and PowerPoint

Report development and analysis experience (Excel, PBI, etc.)

Project and vendor management

Working in B2B, Group and Broker insurance

Insurance, Sales, Operations, Call Center, or Insurance Claims Departments