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Kemper · 2 hours ago

Business Systems Analyst

Jacksonville, FL

Full-time

Hybrid

Senior Level

5+ years exp

Kemper is one of the nation’s leading specialized insurers. They are seeking an experienced Business Systems Analyst to support the Kemper Auto Run/Grow portfolio, focusing on systems analysis, functional design, and coordination with business partners.

ConsumerFinancial ServicesInsurance

Responsibilities

Perform systems analysis and development of business requirements for problems, projects and enhancements

Research and develop functional design documents

Responsible for requirements management with Kemper’s AMS partners

Liaison with business for IT Run/Grow portfolio coordination

Provide inputs for both application testing and user acceptance testing

Provide analysis for production recovery efforts

Conduct release management activities for Kemper Auto portfolio

Achieve and maintain subject matter expertise across Kemper Auto’s strategic applications and services

Lead complex change management activities, including:

Training (e.g., training plans and materials, training sessions)

Process improvements and efficiencies

Documentation support (e.g., operational procedures, troubleshooting guides)

Production readiness activities (e.g., war room, deployment support and checkout, user support)

Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve

Comply with and support all corporate, department and security policies and procedures

Support high level estimation and design during Ideation

Coordinate production activities such as:

Triage, troubleshooting

Data analysis

Product and compliance requests

Qualification

Business Systems AnalysisProperty & Casualty InsuranceSystem Development LifecycleJIRA/ConfluenceRelease ManagementChange ManagementMulti-taskingProduction SupportData AnalysisDetail OrientedDocumentation Skills

Required

5-7 years of business systems analyst experience required

Expert knowledge of Property & Casualty Insurance

Must be well organized, detail oriented, able to multi-task, and reliable

Proficient with business analysis tasks including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis

Strong testing and production support background is needed

Advanced knowledge of system development lifecycle activities

Release and change management experience

Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage)

Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience

Current expertise using JIRA/Confluence