NEOGOV · 2 months ago
Office Assistant - Economic/Child Support
Appleton, WI
Full-time
Hybrid
Entry Level
$20.94/hr - $22.22/hr
2+ years expNEOGOV is seeking an Office Assistant to support the Department of Health and Human Services. The role involves performing administrative functions, assisting the public, and maintaining records while being cross-trained in various divisions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Effectively communicating with the public. Greeting and directing the public, providing program information, answering multi-line telephone, taking messages, making referrals to other services when appropriate, and otherwise assisting the public
Gathers and documents information to determine client enrollment into programs. Schedules appointments. Enters data and program specific information into various computer systems, programs, and case files
Prepares, edits and revises various documents including correspondence, reports, meeting minutes, questionnaires, etc., from handwritten notes, recorded voice dictation, meeting information, or prior documents, using typewriter or computer and word processing and speech recognition software
Opens, maintains, and closes electronic or hard copy files/charts. Performs file maintenance and destruction following applicable policy and procedure. Scans documents into electronic case files
Develop and maintain spreadsheets, create charts and tables, or generate reports
Process, distribute, and/or scan mail following standard procedures
Processes paperwork specific to the assigned division. Prepares legal documents and processes paperwork for court actions. Opens and files court documents as appropriate. Coordinates serving the client with court documents
Completes background checks and performs notary duties
May provide financial assistance functions to Department and/or clientele including depositing checks and allowances, setting up and maintaining payment accounts, preparing bills, handling petty cash and maintaining associated records, preparing billing statements, preparing requisitions or purchase orders
Maintains inventory of office and computer supplies, forms, papers, verify bills when received, and arranging for payment
Qualification
Required
Minimum of a high school diploma or GED equivalent with at least two years of office experience
Must possess and maintain a valid driver's license
Knowledge of and ability to use modern office practices, procedures, and equipment
Skill in operation of computers and software programs utilized by the department
Demonstrated ability to type a minimum of 45 wpm with 95% accuracy
Effectively communicate in English
The ability to understand and follow written and oral instructions
Determine priorities, multi-task, plan and organize work schedule to meet deadlines and goals
Respect individual and their differences, and work with members of all socioeconomic groups
Maintain confidentiality and accountability
Establish and maintain effective working relationships with co-workers, other county and department employees, and the general public
Ability to add, subtract, multiply, divide, and figure simple mathematical calculations
Ability to lift, carry, push, pull or otherwise move up to 20 pounds
Preferred
Experience in Word, Excel, machine transcription, scanning, and public contact
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Voluntary Short-Term Disability Insurance
Long-Term Disability Insurance
Wisconsin Retirement System
Deferred Compensation
Flexible Spending Account Plan
Employee Assistance Program
Paid Time Off
Employee and Family Clinic
Fitness Center
Pet Insurance
Values of Excellence (Recognition Program)
Continuing Education
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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