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Penn Medicine, University of Pennsylvania Health System · 2 months ago

Telehealth Coordinator

Philadelphia, PA

Full-time

Onsite

Mid Level

3+ years exp

Penn Medicine is dedicated to providing high-quality patient care, innovative research, and education in medicine. The Telehealth Coordinator will serve as the primary contact for coordinating telemedicine activities, supporting day-to-day operations, and collaborating across departments to improve patient care and manage clinical data effectively.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision with a commitment to clinical excellence

Operate a computer with proficiency in utilizing clinical applications, telemedicine/telehealth applications and office programs such as Excel, Word, Outlook, Skype, etc. Maintain basic IT troubleshooting skills for computer applications and telemedicine/telehealth peripherals

Prioritize workload and meet deadlines, develop and carry-out assignments in an efficient and timely manner, provide accurate and succinct documentation of activities

Be flexible and amicable to efficiently manage multiple tasks in a fast-paced work environment

Communicate effectively with patients and clinical staff members including nurses, doctors, providers, social workers, etc

Support telemedicine/telehealth activities with internal and external stakeholders

Exercise tact, courtesy and diplomacy when dealing with individuals at any level. Engage, support, and educate stakeholders within telemedicine/telehealth programs using age & developmentally appropriate tactics

Triage incoming telephone calls and appropriately manage each call by obtaining adequate information to make a proper telemedicine/telehealth referral and scheduled teleconsultation when appropriate

Schedule appointments, set-up and test equipment for telemedicine/telehealth engagement, reconcile telemedicine/telehealth applications to maintain accuracy across electronic medical record

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Telemedicine coordinationClinical data managementPatient teachingIT troubleshootingEffective communicationFlexibilityDocumentation skills

Required

HS Diploma/GED (Required)

Preferred

3+ years of experience in a medical environment preferred and experience with patient teaching a plus

Associates or Bachelor's preferred. A combination of education and experience will be considered

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees