Apply on Employer Site

Houston Methodist · 18 hours ago

Surgery Scheduling Coordinator-Neurosurgery (West Houston/Katy)

Houston, TX

Full-time

Onsite

Senior Level

5+ years exp

Houston Methodist is a leading healthcare provider, and they are seeking a Surgery Scheduling Coordinator to manage the scheduling of surgical procedures. This role involves coordinating with patients, physicians, and various departments to ensure timely and accurate scheduling while maintaining high standards of customer service.

Health CareMedical

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results

Serves as a liaison between patient, facility, and physicians to ensure surgical procedures are scheduled timely, accurately, and appropriately. Coordinates special requests and add-ons with appropriate department team as needed. Communicates with departments throughout the facility when barriers to the current schedule present

Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality

Schedules and registers multiple services with multiple departments utilizing computerized scheduling and registration systems; works with physicians to utilize requirements and addresses physician/patient requests or needs. Obtains required data in order to support hospital clinical/financial needs

Reconciles surgical responsibilities by preparing preliminary and final schedules for each physician as assigned. Uses established department auditing procedures to process orders and registrations under department policies and procedures

Obtains valid and compliant orders and schedules patients based on the physician order and according to department criteria

Confirms patients' appointments, instructs on location and directions to facility/department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit

Establishes/updates the hospital account record to include detailed patient demographic and insurance information in electronic health record system, selecting insurance plans and payers, and medical necessity determination

Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels surgical procedures as needed. Generates reports and assists with department correspondence as directed

Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and outcome. Resolves complex problems and issues

Verifies patient demographics, eligibility, and diagnostics as guided by scheduling protocol for each physician and involves physician as needed to coordinate care

Schedules patient appointments utilizing standard operating procedures and enters data into applicable systems with a high level of thoroughness, accuracy and timeliness

Works directly with the insurance team and business office to ensure financial controls are met and verified prior to rendering and/or scheduling services. Coordinates with revenue cycle team to ensure proper documentation is received for billing and ensures policies and procedures are maintained to meet internal controls for auditing

Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members

Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Generates and communicates new ideas and suggestions that will improve quality or service

Qualification

Surgery scheduling experienceComputerized scheduling systemsMedical terminology knowledgeInsurance procedures knowledgeCustomer service skillsMulti-tasking abilityProficient computer skillsCommunication skillsProblem-solving ability

Required

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

Five years of direct surgery scheduling experience

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Excellent communication and interpersonal skills via telephone and in person

Ability to multi-task and flexibility to meet the needs of patients, physicians, and department

Knowledge of mid-level registration/access functions and insurance procedures, including familiarity with insurance network parameters

Ability to problem solve

Mid-level understanding of medical terminology and diagnosis/procedural codes

Ability to remain calm in stressful situations with patience and understanding

Excellent customer service and professional communication skills

Proficient computer skills and ability to learn and navigate multiple software programs

Ability to handle detail work accurately and rapidly

Company

Houston Methodist

Glassdoor4.3

Houston Methodist is one of the nation’s leading health systems and academic medical centers.

Founded in 1919

Houston, Texas, USA

10001+ employees

http://www.houstonmethodist.org/

H1B Sponsorship

Houston Methodist has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (11)

2023 (14)

2022 (12)

2021 (10)

2020 (10)