City Wide Facility Solutions Houston · 2 months ago
Account Manager-Client Success
Baton Rouge, LA
Full-time
Onsite
Mid Level
3+ years expCity Wide of South Louisiana is a trusted facility management partner helping businesses maintain clean, safe, and efficient environments. They are seeking a dedicated Account Manager – Client Success to build lasting client relationships, ensure service quality, and drive customer satisfaction.
Facilities Services
Responsibilities
Serve as the main point of contact for assigned client accounts, maintaining strong relationships and a deep understanding of client needs
Conduct regular site visits and quality inspections to ensure services meet or exceed City Wide standards
Partner with operations, independent contractors, and service providers to ensure timely and effective service delivery
Address client requests, complaints, or escalations quickly and professionally, ensuring resolution and satisfaction
Monitor account performance, contract compliance, and billing accuracy
Prepare and present performance reports to clients and internal leadership
Participate in client onboarding, walkthroughs, and transition meetings for new accounts
Identify opportunities to expand services and improve client retention
Support field operations to maintain staffing, scheduling, and quality consistency
Qualification
Required
3+ years of experience in account management, client relations, or operations management (preferably in janitorial, facilities, or service industries)
Strong communication, interpersonal, and organizational skills
Ability to manage multiple accounts and prioritize effectively in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM software
Valid driver's license and reliable transportation (site visits are required)
Preferred
Background in commercial cleaning, building maintenance, or facilities management
Experience coordinating with contractors or service providers
Bilingual (English/Spanish) is a plus
Benefits
Competitive salary and performance-based bonuses.
Company vehicle car allowance.
Health, dental, and vision insurance options.
Paid time off and holidays.
Professional development and advancement opportunities.
Company
City Wide Facility Solutions Houston
City Wide Facility Solutions Houston is a management company in the building maintenance industry, building on more than 50 years of experience offering janitorial and more than 20 other facility maintenance services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase