AILY LABS · 2 months ago
Principal Customer Success Manager - Pharma - New York
New York, United States
Full-time
Onsite
Senior Level, Lead/Staff
$200K/yr - $225K/yr
7+ years expAily Labs is a rapidly growing scale-up focused on democratizing AI through innovative technology. The Principal Customer Success Manager will take ownership of non-technical development, drive innovative solutions for clients, and ensure alignment of future products with customer expectations.
Artificial Intelligence (AI)Information TechnologySoftware
Responsibilities
Take ownership of non-technical development, focusing on delivering impactful solutions for our valued customers
Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes
Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams
With full accountability for your projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback
Qualification
Required
Bachelor, Master or MBA degree
7+ years of experience in Customer Success, Solutions Engineering, Business, and/or Product Management, with SaaS experience
Experience working with large enterprise Pharma customers (Fortune Global 500/Big Pharma/Pharma 50)
Strong communication and interpersonal skills and being comfortable interacting with senior management of large corporations
Prioritize tasks in a fast-paced environment with multiple stakeholders
Independent worker and being able to take responsibility that timelines are met
Strategically look at the bigger picture and not tunnel vision on small details
Simplify the complex and communicate the same way
Benefits
We pay competitive salaries and reward performance.
We offer flexible remote work with free time management within the projects.
We give freedom for further training because lifelong learning is important to us.
We do cool and fun off-sites (e.g. Ibiza, Miami, Kitzbühel), and regular casual get-togethers.
Company
AILY LABS
We empower business with AI.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100.52MKey Investors
FPV VenturesInsight Partners
2025-11-06Series B· $80M
2023-08-24Series A· $20.52M
Leadership Team
Bianca Anghelina
Founder
Ken Huang
Head of Marketing
Recent News
2025-11-12
thesaasnews.com
2025-11-10
Company data provided by crunchbase