8x8 · 9 hours ago
Customization Solutions Consultant
United States
Full-time
Remote
Mid, Senior Level
$94K/yr - $157K/yr
5+ years exp8x8, Inc. is a leader in Customer Experience technology, providing integrated communication solutions. The Customization Solutions Consultant is responsible for implementing custom integration projects and designing tailored solutions for enterprise customers, focusing on IVR systems and conversational AI.
Information TechnologySaaSSoftwareTelecommunicationsVirtual RealityVoIP
Responsibilities
Collaborate with customers, sales teams, and solution architects to understand customer requirements and design custom integration solutions
Work closely with developers to develop and implement custom integration projects using APIs, SDKs, and other relevant technologies
Perform integration testing to ensure the seamless integration of 8x8's communication platform with customer systems, applications, and databases
Troubleshoot and resolve any issues that arise during the integration process
Provide ongoing support and maintenance for deployed custom integrations
Work closely with customers to design and configure custom IVR systems aligning with their business needs
Develop IVR call flows, prompts, and menus using 8x8's IVR configuration tools
Integrate IVR systems with backend databases, CRM systems, and other customer applications
Conduct testing to ensure the IVR system functions correctly, meets customer requirements, and provides a seamless caller experience
Provide documentation and customer training on administering and modifying the custom IVR configurations
Collaborate with customers to design innovative, user-focused conversational interfaces including planning and leading workshops, design reviews, showcases, and other types of meetings to align and communicate information
Implement Backend integrations in various technologies (mainly Node.js, Restful API)
Analyze transcripts of user interactions and document their personas and language to interaction models (intents, utterances, slots, and slot values)
Create and refine thorough, accurate flow diagrams and other related documentation to communicate the behavior of a complete conversational system
Drive solutions from design workshop to production, from conception to prototype to production-level experience
Act as a design liaison between customers, service engineering teams, and support
Act as the primary technical point of contact for customers during the customization delivery process, providing regular updates on project status and addressing any concerns or issues
Collaborate with cross-functional teams, including sales, solution architects, product management, developers, and support to ensure successful project delivery
Manage project technical deliverables per SOW to ensure projects are completed on time and within budget with the ability to identify change requests and help execute them as needed
Conduct customer training sessions to educate them on the features and functionality of the custom solutions
Qualification
Required
Bachelor's degree in computer science, engineering, or 5+ years' experience in a customer-facing consultative capacity for UC and CC systems, preferably with cloud-based experience
Solid experience in custom integration projects, IVR methodology, design and configuration, and conversational AI chat and voice projects
Proficiency in programming languages such as Java, Python, PHP, and JavaScript
Strong understanding of APIs, SDKs, and web services
Knowledge of conversational AI/ML technologies and natural language processing
Experience with cloud platforms and technologies (AWS, Azure, GCP)
Excellent analytical and problem-solving skills, with the ability to think strategically and creatively
Strong organizational and time management skills
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships and trust
Ability to work independently and as part of a team in a fast-paced, customer-focused environment
Willingness and ability to travel as required
Benefits
Discretionary merit increases
Bonus and/or stock
Sales variable compensation incentives
Company
8x8
8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions.
1001-5000 employees
H1B Sponsorship
8x8 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (4)
2023 (11)
2022 (22)
2021 (20)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$453.07M2024-07-15Post Ipo Debt· $200M
2022-01-18Post Ipo Equity· $121.87M
2017-12-08IPO
Leadership Team
David Sipes
Chief Executive Officer
Samuel Wilson
Chief Executive Officer
Recent News
2025-11-26
Destination CRM
2025-11-21
Company data provided by crunchbase