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Hiller Plumbing, Heating, Cooling & Electrical · 2 months ago

Commercial Plumbing Service Technician

Nashville, TN

Full-time

Onsite

Mid Level

$25/hr - $35/hr

4+ years exp

Hiller Plumbing, Heating, Cooling & Electrical is dedicated to being America’s Best home service company by providing exceptional care and opportunities for its employees. The Commercial Plumbing Service Technician will deliver high-quality plumbing services, ensuring customer satisfaction and adherence to company standards and local codes.

ConsumerProfessional Services

Responsibilities

Create a care culture

Create a positive customer experience by ensuring all team members are properly trained to complete jobs correctly the first time with quality, care, and to applicable codes to avoid refunds and recalls

Present professionally to the customer in actions, communication, language, and by wearing a clean Company uniform

Take before and after pictures of the work site, record equipment serial numbers, and document with photos pre-work damage to the customer property for historical documentation

Adjust, repair, replace sewage and sump pumps

Communicate the benefits of Club Memberships

Complete all required documentation on services, collect, record, and deliver fees to designated office administration

Confirm pipe system is air/watertight by performing pressure tests

Consistently provide accurate True Transparency pricing

Coordinate with other departments to ensure appropriate job objectives are met effectively and completely

Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly

Facilitate orders for all parts required for appointments and ensure preparedness for the day of service

Follow State laws and regulations and adhere to local building codes

Inform team lead/supervisor/manager when the customer does not have water, hot water, or non-working waste line(s) before leaving the call

Keep truck clean, stocked and accurately inventoried

Manage performance to the metrics scorecard

Mentor and develop team members and apprentices under his/her care to achieve desired performance metrics

Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet

Perform all plumbing service and replacements to applicable codes

Process warranty parts and paperwork as the job is completed; follow-up to be sure the warranty processed

Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived

Record all material used or consumed on the job for job costing and replenishing

Repair of drain, sewer, and water lines

Report any safety issues to team lead, supervisor, and / or manager

Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly

Safely operate all types of drain cleaning and inspection equipment (i.e., 1/4, 3/8, and 5/8 drain cleaning machines, hydro jetting equipment, sewer and drain inspection cameras)

Support apprentices on troubleshooting issues as needed

Train, coach, and mentor Plumbing Apprentice

Transport materials and tools to the job site and provide proper accounting of assigned tools

Understand when to issue a 'Lock Out / Tag Out' tag and the required follow-up steps

When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet

Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment

Perform other duties as assigned

Qualification

EPA CertifiedPlumbing Service ExperienceCustomer Service SkillsBlueprint InterpretationDrain Cleaning EquipmentAnalytical SkillsTeam PlayerOrganizational SkillsAttention to DetailCommunication Skills