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Rialto Capital · 11 hours ago

IT Infrastructure Engineer

Miami, FL

Full-time

Onsite

Mid Level

3+ years exp

Rialto Capital is a fully integrated real estate investment management and asset management company headquartered in Miami, FL. They are seeking a skilled IT Infrastructure Engineer to build, implement, and maintain infrastructure for managing endpoint devices, ensuring high availability and user satisfaction using modern zero-touch concepts.

Real Estate

H1B Sponsor Likely

Responsibilities

Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation

Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM. The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms (Salesforce, Freshservice, NinjaOne), and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams

Offer third-level support for various endpoints and peripherals, such as printers, iPads, and iPhones

Provide third-level support for high-usage infrastructure components, including Zoom Rooms and Verkada Access Control systems

Implement automation for 100% of IT services to ensure minimal user disruption, aiming for a future where remote and silent deployment, configuration, and troubleshooting are seamlessly conducted without direct device manipulation

Apply ITIL v3+ service operations concepts and best practices

Qualification

Microsoft IntuneWindows 11ITIL v3+PowerShellAzure servicesMicrosoft Office 365Google WorkspaceIT shell scriptingApple Business ManagerFortinet FortiGateCisco SwitchesMeraki Wi-Fi systemsZoom ServicesRelevant certificationsProblem-solvingCommunication skillsTeamwork

Required

Bachelor's degree required in information technology, Computer Science, or a related field preferred

Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune

Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts

Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems

Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services

Proficiency in IT shell scripting, such as Batch and PowerShell

Excellent problem-solving and troubleshooting skills

Strong communication and interpersonal skills

Ability to work both independently and within a team environment

Preferred

Relevant certifications in Windows 11 endpoint management, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert strongly preferred

Company

Rialto Capital

Rialto is a fully integrated real estate investment management and asset management company with a dedicated special servicer.

Founded in 2007

Miami, Florida, USA

201-500 employees

http://rialtocapital.com

H1B Sponsorship

Rialto Capital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)