Adobe · 3 hours ago
Director, Customer Relationship Engagement
San Jose, CA
Full-time
Onsite
Director/Executive
$160K/yr - $326K/yrAdobe is a company dedicated to changing the world through digital experiences, empowering individuals and brands to create exceptional digital content. The Director, Customer Relationship Engagement will serve as a strategic advisor to the Chief Revenue Officer, focusing on enhancing executive customer interactions and strengthening relationships to support Adobe's growth priorities.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Shape and evolve the CRO’s customer engagement strategy around top opportunities and long-term growth
Provide thought partnership on account strategy, competitive insights, and executive alignment
Develop insight-rich briefings synthesizing customer context, market dynamics, and cross-portfolio opportunities
Distill customer themes and signals into strategic insights that inform CRO guidance and field priorities
Partner with Sales, CEC, Marketing, Product, and Customer Success to craft compelling narratives and tailored materials
Ensure meeting objectives, agendas, and follow-up actions drive clarity, accountability, and momentum
Lead a disciplined approach to prioritizing and approving CRO meetings based on strategic criteria
Drive closed-loop follow-up and develop executive-ready communication frameworks and dashboards
Align with Marketing, Customer Success, Product, and Sales on messaging and top customer initiatives
Steward executive sponsorship programs to ensure impactful CRO engagement
Manage the CRO’s customer/partner relationship book and ensure proactive, strategic engagement
Partner with the VP, SOE to ensure CRO time aligns to highest-value business priorities
Qualification
Required
Strategic & Analytical Acumen; Strong understanding of enterprise customers, market dynamics, and Adobe's DX + DME portfolio. Ability to identify patterns, risks, and opportunities and influence executive decision-making
Executive Communication Excellence; Exceptional written and verbal communication skills; ability to simplify complexity. Experience preparing executives for high-stakes customer conversations
Customer-Centric Relationship Insight; Deep understanding of enterprise sales motions and executive relationship-building. Ability to anticipate customer motivations, risks, and alignment challenges
Proven ability to drive alignment across Sales, Marketing, Product, and Customer Success
High EQ with the ability to navigate competing priorities
Strong program management skills with a bias toward clarity, accountability, and follow-through
Ability to build scalable processes that support executive excellence
Embodies Adobe's values: Be Genuine through authentic cross-functional partnership, Raise the Bar in communication and meeting execution, Own the Outcome via disciplined follow-up and measurable results, Create the Future by fostering innovation and continuous improvement
Benefits
Short-term incentives are in the form of sales commission plans.
Short-term incentives are in the form of the Annual Incentive Plan (AIP).
Long-term incentives in the form of a new hire equity award.
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
Founded in 1982
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2025-12-30
Morningstar.com
2025-12-29
Company data provided by crunchbase