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Kainos · 7 hours ago

Client Director, Workday Services

Indianapolis, IN

Full-time

Hybrid

Lead/Staff, Director/Executive

12+ years exp

Kainos is a company focused on creating real impact through innovation and collaboration. The Client Director, Workday Services is a senior role responsible for managing customer relationships, ensuring project delivery, and driving client satisfaction within the Americas region.

ConsultingFinancial ServicesHealth CareInformation TechnologySoftware

Growth Opportunities

Responsibilities

Owns and develops relationships within the existing customer base in your region

Positions Workday products and Kainos products and services into the America’s customer base

Actively supports the sales process through supporting the Regional Sales Directors and broader sales team on net new account opportunities

Partners with engagement teams during project delivery to manage customer expectations and satisfaction

Partners with local delivery teams to ensure the delivery of high-quality services

Works with a Regional Sales Director to help develop joint go-to-market strategies and plan joint customer value reviews

Accountable for project financials delivering to the agreed budget and project margins

Serves on and actively participates in customer steering committee meetings

Develops and sustains customer executive relationships

Serves as the overall escalation point for resolving customer issues including deployment, contractual, and relationship issues

Works with a customer to drive strategies for steady adoption of Workday's innovation by matching new features and products to relevant business outcomes

Maintains expertise on industry trends/practices and competitive landscape

Identifies up-sell, cross-sell, and AMS extension sales opportunities

Qualification

Workday expertiseCustomer relationship managementProject managementSales supportConsulting experienceRisk managementCommercial awarenessIndustry trends awarenessCommunicationTeam management

Required

Has a strong presence and confidence, exhibiting professional maturity, strong communication skills with 12-15 years of working experience

Excellent customer focus, able to assess customer needs and build relationships at a strategic and senior level. You will be expected to proactively identify risks and intervene effectively

You will be expected to resolve customer escalations appropriately

Excellent communicator who can communicate with customers and colleagues alike

Sound ability to formally present to senior client audiences

Excellent high level consulting experience in an implementation environment

Knowledge of project management disciplines and processes

Strong commercial awareness and complete understanding of project management and business dynamics, preferably within Workday or other cloud ERP solutions

Broad business and technology understanding and a good awareness of industry trends in both HR/HR technology and Financials/Financials internationally

Deadline driven, able to make sensible decisions under pressure while taking a balanced view of Client demands and Kainos commercials

Ability to widen and maintain a people and advisory network

An acknowledged expert capable of thought leadership

Regular participant in sales activities and responsible for the oversight of the production of estimates for bids for all account base opportunities within the region

Understanding of risk management and able to support the management of risks within our customer projects

Ability to travel to customer sites if required

Willingness to ‘roll up one's sleeves' and assist wherever needed

The ability to balance customer demands and success with sales targets