Apply on Employer Site

ALO · 10 hours ago

Director of Retail Operations, APAC

United States

Full-time

Remote

Director/Executive

10+ years exp

ALO is a company focused on mindful movement, aiming to enhance lives both on and off the mat. The Director of Retail Operations, APAC is responsible for translating global retail strategies into locally relevant operations, leading in-market managers, and ensuring seamless execution across communications, logistics, and training.

ApparelFashionTextiles

Responsibilities

Manage cross-functional critical-path milestones for new country enablement activities, maintaining detailed project plans and trackers to drive towards first store business enablement

Conduct impact and gap assessment against global operating model, systems, and processes to determine local adaptations for local market

Partner with Global Retail Operations team to develop new operating models, processes, and technology changes to adapt to store concept variations, including department store, mall, and freestanding store operating models

Partner with local logistics and last mile delivery providers and HQ-based Supply Chain teams to develop fulfillment models customized on a store-by-store basis to meet business needs

Support with NSO planning, coordination and training

Own and maintain localized Retail Calendar to include local events, holidays, initiative pilots and rollouts, communication campaigns, leveraging Global Retail Calendar as baseline

Oversee all store and field leader communications via Zipline communication platform, leveraging global communication content as baseline, managing translation to local language while maintaining feeling and essence of messaging

Maintain Zipline Resource Library for country, ensuring that all policies and procedures align to local market expectations and are translated for local consumption

Support facilitation of weekly market level field leader meetings, ensuring general alignment with global approach

Support planning, logistics, and facilitation of market events in conjunction with field leadership and global teams

Own the regional retail calendar, sequencing global and local initiatives around workload, capacity, and market-specific considerations

Lead end-to-end execution of global initiatives in-region, ensuring full integration across communications, translations, logistics, training, and measurement

Ensure launches are complete, relevant, and seamless to execute prior to reaching stores

Measure adoption and execution success, sharing insights with both regional leadership and HQ

Build deep store operations expertise through participating in hands-on store process execution and maintain detailed understanding of ALO's policies and procedures

Safeguard against siloed or fragmented approaches, ensuring the region reflects ALO's global brand, standards, and culture

Build strong peer-level relationships with regional leaders across Logistics, Loss Prevention, Planning, Buying, Technology, Merchandising, and Marketing

Identify opportunities for process improvements to simplify execution and drive labor efficiencies while maximizing business and operations performance

Support solution design, testing, and policy and procedure development for operational rollouts

Demonstrate strong decision quality: knowing which processes and policies can flex, which must hold, and when to escalate to global leadership

Regularly review operational KPIs at store level and partner with field leader and store teams to drive KPI improvements and delivery against KPI expectations. Responsible for driving key operational metrics including Inventory Accuracy, Shrink, and Recovery/Replenishment Rates

Qualification

Multi-country retail operationsRetail operations expertiseProject managementMicrosoft Office SuiteSelf-starterProblem-solvingCommunication skills

Required

Minimum of 10 years in multi-country retail operations management across APAC, with a focus on execution in Hong Kong, Taiwan, Macau, South Korea, Japan, Australia, and NZ. Experience at a global brand preferred

Proven project management skills and the ability to thoughtfully develop and manage against detailed timelines

Self-starter with ability to identify issues, propose solutions, and implement improvements

Ability to support a non-traditional work schedule (including holidays and weekends) to support stores, as needed

Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint

Ability to travel to retail store locations throughout APAC and HQ office in Los Angeles as needed