BD · 4 months ago
Field Service Technician - Northeast Region
Newark, NJ
Full-time
Onsite
Mid Level
$21.60/hr - $33.60/hr
3+ years expBD is one of the largest global medical technology companies in the world, focused on advancing health solutions. The Field Service Technician is responsible for providing on-site support to customers, including installation and servicing of diagnostic instruments, as well as maintaining customer relations and ensuring high-quality service standards.
Health CareMedical DeviceTechnical Support
Responsibilities
Territory to include but not limited to Philadelphia, Upstate New York, New Jersey and the NY Metro Area
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
Provide follow-up service by calling customers who have recently been provided service
Ensure service was complete and satisfactory to the customers' needs
Accurately maintain car stock inventory, test equipment, tools, and technical data
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
Display maturity and judgment in time management and expense control
Maintain expense levels within the established guidelines for field service travel and sites visits
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
Accurately maintain and use company vehicle as outlined by current Corporate fleet policy
Interface effectively with other departments and managers to resolve customer problems and issues
Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
Travel with up to 1-2 overnight stays per week
Qualification
Required
High School diploma or equivalent experience
3 years' experience installing, repairing and troubleshooting instruments or components
Previous experience in customer facing roles
Familiarity with recent Mac and PC operating systems
Maintains a valid Driver's License and record per BD policy
60+% travel is required
Preferred
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
Prior Field Service Engineer experience
Experience with tools and test equipment such as digital volt meters and oscilloscopes
Experience servicing medical device instruments
Flow Cytometry experience
Technical military training
Proficiency with MS Office applications such as Word and Excel
Benefits
We are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture.
We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
EIN Presswire
2026-01-09
Company data provided by crunchbase