Embraer · 2 hours ago
Contract Technical Support II
Melbourne, FL
Contract
Onsite
Mid Level
4+ years expEmbraer is a leading aerospace company, and they are seeking a Contract Technical Support II to coordinate aircraft specifications and guide global customers in selecting equipment. This role involves managing aircraft availability, participating in product development, and ensuring customer satisfaction throughout the specification process.
AerospaceCommercialIndustrialManufacturing
Responsibilities
Under limited supervision, coordinate the interface with the worldwide customer base to ensure timely definition of low/medium complexity aircraft specifications (avionics/ entertainment/ interior/ exterior options) in accordance with customer requests while respecting certification requirements and the company’s processes
Under limited supervision, participate in the development of new products and optional equipment, developing and updating contractual technical data (aircraft technical descriptions and options guides - including its prices), as well as their related detailed explanations, ensuring that customers are presented with and guided towards the accurate selection of the aircraft's equipment and maximizing business results
Under limited supervision, manage aircraft availability, ensuring that the inputs for each aircraft configuration (“as contracted”) are timely and accurately provided to the company’s internal areas
Participate in strategic alignment with product development teams, aiming at the expansion of the business
Under limited supervision, lead initiatives related to process improvements, new developments, and automation of the area's tools and processes
Develop the relationship between Embraer and the customer throughout the specification process to ensure customer satisfaction and enhance the customer’s perception of Embraer
Use and continuously update the Salesforce database (and others) for configuration management and control
Support the training of less experienced professionals
Expand learning and skill base to a wide variety of job skills and personal competencies, including those necessary for succeeding in a team-based environment
Qualification
Required
BA/BS in Engineering or Aviation required
Minimum 4 years of experience in aircraft configuration, aircraft delivery, engineering, product support or equivalent related experience
Experience in aviation environment and strong understanding of aircraft configuration required
Customer C-Suite relationship skills, understanding of contractual language and delivery process are a plus
Fluency in a second language and/or international experience are a plus
MS Office, Microsoft Teams and Salesforce (or similar) experience is required
Excellent verbal and written communication skills
Promote company culture dedicated to enhancing customer satisfaction and building strong customer relationships
Interpersonal skills: must be able to manage all personalities, including C-Suite customers, builds effective relationships, uses diplomacy and tact
Organized, prepared, yet flexible
Professional appearance and demeanor required
Ability to work flexible hours and different shifts if required
Employees will be subject to the random drug and alcohol testing under FAA regulations
Work in a safe professional manner adhering to Company Standards and all regulatory requirements including, OSHA, EPA, State and Federal regulations
Commitment to company values and compliance with department norms, policies, directives, and procedures
Incorporates Lean and P3E processes and concepts into daily activities
Strive for continuous improvement to processes and procedures
Honors and protects confidential and proprietary documents and information
Satisfies work schedule requirements
Preferred
Master's degree in such fields is a plus
Company
Embraer
Embraer is an aerospace manufacturer that produces commercial and executive aircraft for the commercial and defense sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.97BKey Investors
The Brazilian Development Bank(BNDES)U.K. Export Finance
2025-11-25Post Ipo Debt· $202.29M
2025-09-22Post Ipo Debt· $1B
2025-02-07Post Ipo Debt· $650M
Leadership Team
Daniel Moczydlower,MSc,PMP
President & CEO, Embraer-X, Head of Global Innovation Ecosystems, Embraer
Gary Kretz
CFO
Recent News
2025-12-24
2025-12-20
2025-12-17
Company data provided by crunchbase