ClearFuze Networks, Inc. · 2 months ago
IT Support Analyst
NetAscendant - Midland, TX
Full-time
Hybrid
New Grad, Entry LevelClearFuze Networks, Inc. is a leading IT services provider in the Permian Basin, seeking an IT Support Analyst to provide excellent on-site and remote support to its customers. The role involves diagnosing and troubleshooting hardware, software, and network-related problems, while ensuring timely resolution of IT issues and delivering exceptional customer service.
ConsultingInformation ServicesInformation Technology
Responsibilities
Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues
Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices
Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments
Perform software installations, updates, and security patches according to company and client requirements
Support users with Microsoft Office applications, email configurations, and productivity tools
Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues
Replace or repair computer hardware components such as drives, memory, and peripherals
Document support activities, resolutions, and system changes in the company’s ticketing or tracking system
Coordinate with senior engineers or vendors to escalate unresolved issues efficiently
Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction
Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities
Qualification
Required
Strong knowledge of Windows desktop operating systems
Basic knowledge of Windows server operating systems
Basic knowledge of Mac OS
Basic knowledge of TCP/IP networking and troubleshooting tools
Proficiency in using and supporting Microsoft Office
Experience supporting smart phones, tablets and other mobile devices
Experience installing software, patches, and updates on desktops and laptops
Experience in troubleshooting basic network, hardware, software, and printing problems
Experience in replacing hardware on desktops and laptops
Ability and desire to learn new skills
Passion for customer service
Excellent written and oral communication skills
Outstanding diagnostic and problem-solving skills
Preferred
Degree in Computer Science or relevant field
Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA)
Benefits
401(k)
Health insurance
Paid time off
Professional development assistance
Company
ClearFuze Networks, Inc.
Whether you need employee onboarding support, stronger cybersecurity, or virtual CIO services, ClearFuze creates custom IT solutions that help growing businesses thrive in Los Angeles and beyond.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Magan LaFleur
Client Success Partner
Company data provided by crunchbase