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AssistRx · 3 months ago

Pharmacy - Patient Care Coordinator - Now Hiring Monday-Friday 8:00am-4:30pm

Overland Park, Kansas, United States

Full-time

Onsite

New Grad, Entry Level

AssistRx has engineered the perfect blend of technology and talent to provide life sciences companies with efficient solutions to improve patient uptake, visibility and outcomes. The Patient Care Coordinator is responsible for corresponding with patients, caregivers, and team members, acting as the first point of contact to evaluate and triage calls, and preparing necessary shipping materials for pharmacy technicians.

Health CareInformation Technology

Responsibilities

Receiving and triaging inbound phone calls

Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate

Record activities in the patient database and follow up to secure services for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met

Schedule prescription shipments directly with patients, physician’s offices, or patient affiliates

Receiving and completing scheduling calls via dialer or outbound queues

Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary

Contacting physicians for missing or required information

Processes document intake queue for pharmacy technician processing

Prepares shipping materials for packing stations

Performs other related duties as assigned by management