Comcast · 3 months ago
Technician, Internal Technical Support
United States
Full-time
Remote
Entry, Mid Level
$15/hr - $30.43/hr
2+ years expComcast is the nation’s largest technology provider to small businesses and a leading service provider to the Enterprise market. The Technician in Internal Technical Support is responsible for working closely with customers to resolve complex provisioning and repair-related issues, ensuring customer service orders and repair tickets are completed accurately and on-time.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
This position will Support Comcast Business Mobile
Comcast Business Mobile Experience highly preferred
Applies corrective action processes and interfaces with customers to accurately resolve order issue(s), ensuring the customers' service commitments are met
Isolates and resolves problems by correlating information from network equipment and executing appropriate fix via corrective tools etc
Notifies appropriate individuals, organizations and outside Third Party Industry carriers of network outages, degradation of service and restoration events by opening system trouble tickets and escalating, as necessary, with internal and external fix agencies
Works across multiple applications to perform error resolution in order to fulfill service orders that meet original time frame commitments made to customers
Records and/or maintains information notes within the necessary systems where manual intervention is required to resolve the order discrepancy(s)
Provides operational support to external vendors or local market Field Technicians, Operations Support personnel and other technical and business support groups as received via inbound call center type phone calls or email notifications
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer interaction is provided
Manages customer outage bridge while facilitating communication in and out of Company
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Must be able to be available to work the following hours (schedule will include 1 weekend day.)
Monday–Friday: 12:30 p.m. – 9:00 p.m. (EST)
Saturday: 9:00 a.m. – 5:00 p.m. (EST)
Sunday: 9:00 a.m. – 5:00 p.m. (EST)
Other duties and responsibilities as assigned
Qualification
Required
High School Diploma / GED
2-5 Years relevant work experience
Customer Experience (CX)
Troubleshooting
Communication
Preferred
Comcast Business Mobile Experience highly preferred
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
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