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GameStop · 2 months ago

Retail Keyholder

Greeneville, TN

Part-time

Onsite

Entry Level

$8.50/hr - $11.25/hr

1+ years exp

GameStop is a leading global retailer of video games, electronics, and gaming merchandise, dedicated to providing exceptional service. The Retail Keyholder assists the management team in supervising store activities and ensuring outstanding guest service while maintaining a clean and organized shopping environment.

GamingOnline GamesRetailSoftwareVideo Games

Responsibilities

Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store

Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business

Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service

Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service

Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program

Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order

Complete Omni-Channel orders daily

Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required

Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor

Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties

Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines

Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2 /Assistant Store Manager as needed

Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists

Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift

Supervise and delegate tasks to Sales Associates in the absence of management

Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct

Follow all opening and closing procedures

Observe associate performance and provide timely and appropriate feedback to the store management

Qualification

Guest service skillsPoint-of-Sale (POS) systemRetail sales experienceVideo game knowledgeBasic math skillsBilingual English/SpanishProblem-solving skillsCommunication skillsSelf-motivation

Required

Must provide proof of identity and eligibility to legally work in the United States

Must be at least 18 years old

High school diploma or equivalent required

Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day

Exceptional guest service skills

Provide genuine and friendly assistance to every guest during each visit

Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English

Work in a fast-paced, rapidly changing environment

Meet associate performance expectations, including attendance, professional dress, and grooming requirements

Operate the POS computer system and properly complete the required paperwork

Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills

Self-motivation and ability to work as a team to complete necessary tasks in a timely manner

Problem-solving skills and judgment abilities

Follow instructions furnished in written, oral, or diagram form

Deliver bank deposits following loss prevention safety guidelines

Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability

Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization

Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet

Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day