Otis Elevator Co. · 2 months ago
Sr Manager, Field Engineering
United States
Full-time
Remote
Senior Level
5+ years expOtis Elevator Company is searching for a highly motivated Sr Mgr, Service Field Engineering to provide technical support and guidance to service field associates. The role involves troubleshooting, training, continuous improvement, communication, and leadership capabilities to ensure quality service and customer satisfaction.
Building MaintenanceCommercialIndustrialMachinery ManufacturingManufacturingTransportation
Responsibilities
On a proactive and emergency basis, assist the OAs / OTs on the malfunctioning of equipment, determine needed corrective action see that it is implemented and advise personnel
Provide technical direction to branch adjusters and other field personnel
Provide training on all types of equipment
Candidate will provide guidance at job sites, distribute necessary written information to familiarize field personnel with service, new equipment & mod equipment
Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance
Assist in designing and delivering field education classes
Have control and responsibility for the quality of all service work, new installations, modernization and monitoring first inspection reports and field test and data reports and resolving service problems, new installation, and modernization
Utilize the CRC data to resolve problems with the highest callback units in assigned territory
Consult with engineering personnel on equipment issues, report and suggest constructive changes based upon experience with products in the field
Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture, seek the solution through the respective organization and see that it is completed within in reasonable time-frame
Supervising T.I.P. and Re-Work Log systems to keep costs reasonable and realistic
Assist supervisors and superintendents in selecting candidates for adjusting assignments
Observe all Otis safety policies and procedures
Interacting with Customer at branch level to explain technical problems
Face-2-face, phone, written communication
Ability to influence and help customers through challenging situation
Good under pressure
Present to a large group
Influence
Professionalism and change management capabilities with customer
Driving accountability for the OT and field force
Travel Requirements: The job will require periodic travel
Qualification
Required
High school degree required; Bachelor's degree preferred
5+ years relevant technical elevator experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, strong time management and organizational skills
Working knowledge of Otis and non-Otis software, as well as preferred experience with current and vintage Otis and non-Otis products
Preferred
Bachelor's degree preferred
Benefits
Employee Scholar Program
Company
Otis Elevator Co.
At Otis, we are dedicated to connecting you to the people and places that matter.
10001+ employees
H1B Sponsorship
Otis Elevator Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (16)
2023 (9)
2022 (3)
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-09-02Post Ipo Debt· $500M
2002-01-04IPO
Leadership Team
Anurag Maheshwari
EVP and Chief Financial Officer
Nicolas Lopez
SVP & Managing Director, Southeast Asia
Recent News
2026-01-09
2026-01-07
2025-12-22
Company data provided by crunchbase