Supernova Technology™ · 2 months ago
Technical Operations Manager
Chicago
Full-time
Onsite
Senior Level
$140K/yr - $180K/yr
7+ years expSupernova Technology is a pioneer in cloud-based securities-based lending solutions. They are seeking an experienced Technical Operations Manager to lead infrastructure operations, ensuring secure and scalable production environments while mentoring the TechOps team.
FinTechLendingSaaSSoftware
Responsibilities
Lead and mentor the TechOps team responsible for infrastructure, SRE, and system administration functions
Oversee cloud and on-premise environments, ensuring stability, scalability, and security
Partner with engineering and security teams to design and implement reliable deployment and maintenance processes
Define and enforce infrastructure standards, SLAs, and operational best practices
Develop and maintain a robust monitoring and alerting strategy across all systems, applications, and services
Implement tools and dashboards to provide visibility into system performance, uptime, and incident trends
Drive continuous improvement in alert quality — minimizing noise while ensuring rapid detection of critical issues
Establish and track key reliability metrics (e.g., uptime, latency, MTTR, MTBF)
Oversee incident response processes to ensure quick resolution, root-cause identification, and post-incident learning
Implement reliability engineering principles to reduce operational toil and prevent recurrence of major incidents
Collaborate with engineering teams on infrastructure scaling, redundancy, and capacity planning initiatives
Develop and enforce operational runbooks, maintenance schedules, and change management processes
Proactively identify and address potential points of failure in systems and processes
Evaluate and adopt new tools that enhance monitoring, automation, and overall reliability
Ensure system and infrastructure documentation is accurate and up to date
Qualification
Required
7+ years of experience in Technical Operations, Infrastructure, or SRE roles, with at least 2+ years in a leadership or management capacity
Proven success managing system administration, SRE, or DevOps teams in production environments
Strong understanding of cloud infrastructure (AWS, Azure, or GCP), networking, and Linux system administration
Hands-on experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, New Relic)
Solid grasp of automation, CI/CD pipelines, and Infrastructure-as-Code (e.g., Terraform, Ansible)
Deep knowledge of incident management processes and ITIL or reliability best practices
Excellent communication, leadership, and collaboration skills
Benefits
Medical, Dental, and Vision Insurance:
HSA and FSA Accounts:
Life and Disability Insurance:
Retirement Savings:
Employee Assistance Program (EAP):
Paid Time Off:
Additional Perks:
Company
Supernova Technology™
Supernova Technology offers a cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan.
51-200 employees
H1B Sponsorship
Supernova Technology™ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (18)
2023 (3)
2022 (3)
2021 (17)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-11-15Series B
2016-09-19Series A
Leadership Team
Jeff Finn
Chief Operating Officer; Chief Product Officer
Recent News
2025-03-01
2024-12-07
Company data provided by crunchbase