Education at Work · 2 months ago
Outbound Phone Transfer Agent
United States
Part-time
Remote
New Grad
$14/hr - $14/hrEducation at Work (EAW) enables low and middle-income college students to secure high-quality postgraduate jobs through work-based learning programs. The Outbound Phone Transfer Agent role focuses on handling customer calls, updating information, and facilitating transfers to specialists, while developing essential communication and problem-solving skills.
Call CenterConsultingEducationEmploymentNon ProfitOutsourcingStaffing AgencyTraining
No H1B
Responsibilities
Handle outbound calls to Discover Card Holders with past due balances
Update contact information and review scripted disclosures during calls
Transfer card holders to account specialists for further assistance
Qualification
Required
Students who are patient communicators and comfortable speaking with people over the phone
Students who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc
Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)
Students who are able to work year-round – including the school breaks including summer and winter break
Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team
Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service
Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks
Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching
Strong organizational, planning, and time management abilities
Demonstrate empathy, patience, and a positive attitude in all customer interactions
Capacity to manage multiple projects
Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards
Team player mentality with a focus on collective success
Availability to schedule work during DFS Core Work Hours
Maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer
Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required
Benefits
Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure
Fully remote position with locally-based supervisors for in-person support
Mentorship/Coaching opportunities
Paid in-person training
Company
Education at Work
Education at Work is an outsourcing company that helps college students to secure their finances by rendering job opportunities.
Founded in 2012
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$4.5MKey Investors
Salesforce Foundation
2024-01-05Series Unknown· $4M
2023-11-09Grant· $0.5M
Leadership Team
Jaime Nunez
CEO/President
Scott Blevins
Senior Vice President, Partnerships and Growth
Recent News
Government Technology US
2025-04-15
2023-11-15
Company data provided by crunchbase