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Capital Waste Services · 2 months ago

Customer Service Representative (Collections)

Columbia,SC,US

Full-time

Onsite

Entry Level

1+ years exp

Capital Waste Services is a leading provider of waste management services throughout several states. The Customer Service Representative will assist with problem resolution, handle incoming service orders, and maintain customer accounts while ensuring superior customer service.

RecyclingWaste Management

Responsibilities

Respond effectively and courteously to customer service inquiries, requests or complaints. Return all customer calls in a timely manner

Notify the appropriate personnel to handle the customer's problems and concerns

Research and resolve issues in a timely manner

Review daily reports with the Customer Service Manager/Office Manager

Enter service and route data into computer for billing and route scheduling purposes

Service all Residential and/or Commercial accounts by setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashion

Route customers for recycling and trash pick-ups

Work closely with dispatch to ensure quality assurance

Assist with collections by reinstating customers, processing reinstatement paperwork and processing collections letters for mailing

Maintains customer records by updating account information, logging customer concerns

Identify, assess, and resolve customers’ needs to achieve satisfaction