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BNY · 2 hours ago

Network Operations Support

Pittsburgh, PA

Full-time

Onsite

Senior Level

6+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Network Operations Support role involves providing support for alerts and incidents across the bank, troubleshooting network-related issues, and engaging with vendors for service recovery.

Financial Services

Responsibilities

Play an essential role in providing support for the remediation of alerts and incidents across the bank

Identifying and remediating network-related issues experienced by our stakeholders. Responsibilities include alert response, incident management, change management, and recovery of service across multiple product lines

Responsible for overseeing and responding to incidents and alerts across the network infrastructure, which include routing/switching, load-balancing, firewall, proxy, and other technologies across the global estate

Performing advanced troubleshooting across various network technologies, including physical checks and remediations at local office

Engage with vendors/carriers in relation to outages, hardware replacement coordination, software troubleshooting, and change coordination