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Beacon Health System · 2 months ago

Switch Board Operator

South Bend, IN

Part-time

Onsite

New Grad, Entry Level

Beacon Health System is a healthcare organization dedicated to delivering outstanding care and inspiring health. The Switch Board Operator is responsible for managing communication systems, processing incoming calls, and providing essential information to patients, visitors, and staff while ensuring confidentiality and emergency protocols are followed.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Effectively using the Xtend Communications Medicall Intelligent Console Communications system to answer (and, if necessary, routing to the proper number) a high volume of phone calls to the Hospital's and Beacon Health System's main phone numbers in a timely manner using appropriate scripting and words

Answering and directing phone calls from within the Hospital campus. Also answering calls from the Hospital's courtesy phones

Assessing all types of calls using current/accurate knowledge of the organization and its services

Receiving, processing and dispatching calls/requests for the Security, Laundry, Engineering, Maintenance, Telecommunications, Bio-Medical and Nutritional Services Departments

Providing accurate information to callers, patients, visitors and staff by utilizing various resources (i.e., computer screens, flip files, etc). This may include the following information: admitting procedures, directions, visiting hours, parking information, physician practices, surgery schedules, etc

Ensuring that the Hospital's policy on confidentiality is strictly adhered to. Also is aware of the need to lower one's voice in certain situations

Staying aware of activities, meetings, etc. going on within the Hospital and Beacon Health System in order to be able to provide information and answer questions

Providing phone support to physicians who request assistance (i.e., paging or contacting other medical staff members, etc.)

Providing call support for Beacon Health Systems Extension 7200 line

Acting as a centralized call station and by maintaining updated scheduling information for on-call team members from certain departments and agencies

Primary support for Hospitalists

Providing after-hours answering service for Memorial's Pain Clinic and Dr. Navarro's pump patients Providing on-call information for various departments and offices during evening and weekend hours

Utilizing the Xtend Medicall System (call handling and comprehensive messaging) to do direct paging of individuals (such as Social Workers) as required. Also operating multi-tone 3-digit and 7-digit pagers

Performing routine clerical duties as directed

Assisting with the training of new Communication Clerks as directed

Redirecting mail for discharged patients

Validating parking for clergy, Hospital volunteers, visitors and patients according to established procedures while at the information desks

Scheduling use of the bulletin boards located in the hospital

Immediately answering incoming calls on the 7777 line

Following the appropriate script for the case provided by the caller

Utilizing critical thinking skills and active listening skills to assess and direct the calls

Connecting sending facility or requesting agency to helicopter dispatch

Maintaining up to date information regarding transfer protocol

Handing off information regarding recent and pending calls to the next Transfer Direct operator at change of duty

Auto-accepting cases on behalf of Memorial Hospital that meet the specific criteria set forth by the Medical Emergency Transport Committee

Recognizing and recording the type of emergency or non-emergency system/alarm and following the proper procedure at the switch board and information desks, in a timely manner

Maintaining a comprehensive understanding about emergency situations and the importance of following the proper procedure at the switchboard and information desks

Communicating appropriate information to the Nursing Supervisor, Engineer and/or the Security Department when necessary

Utilizing good judgment and maintaining one's composure in any stressful situation

Reporting to the Manager regarding possible equipment replacement

Also entering work orders as needed in the Request tab on the Intranet home page

While at the Information Desk, ensuring that wheelchairs are available

Attends and participates in department meetings and is accountable for all information shared

Completes mandatory education, annual competencies and department specific education within established timeframes

Completes annual employee health requirements within established timeframes

Maintains license/certification, registration in good standing throughout fiscal year

Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department

Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self

Adheres to regulatory agency requirements, survey process and compliance

Complies with established organization and department policies

Available to work overtime in addition to working additional or other shifts and schedules when required

Qualification

Xtend Communications MedicallEmergency response proceduresCustomer serviceTypingKeyboardingListening skillsReading comprehensionWillingness to learnVerbal communicationInterpersonal skillsConfidentiality adherence

Required

High school diploma or equivalent is preferred

Must be a minimum of 17 years of age

Previous relevant experience (i.e., customer service, telephone usage, etc.) is preferred

Verbal communication skills, using a clear voice, diction and enunciation

Effective phone usage skills necessary to process information accurately

Interpersonal and communication skills (both verbal and written) necessary to interact with patients and visitors from various backgrounds

Ability to effectively prioritize and handle emergency situations

Basic typing or keyboarding skills

Good listening skills with sensitivity to individuals who do not speak English as their first language

Reading and comprehension skills to efficiently process information and to use training materials and reference manuals

Willingness to learn and the ability to grasp operational concepts

Ability to strictly follow the Hospital's policy regarding confidentiality

Genuine interest in providing excellent internal and external customer service

Ability to work varying shifts and work schedules (such as weekends and holidays)

Understanding of the need to be responsive and adaptable for scheduling purposes

Physical ability and stamina (i.e. to sit for prolonged periods of time, lift up to 15 pounds, push wheelchairs, etc.) to perform the essential functions of the position

Company

Beacon Health System

Beacon Health System is a Hospital & Health Care centre providing health care facilities

Founded in 2012

South Bend, Indiana, USA

5001-10000 employees

http://beaconhealthsystem.org/

H1B Sponsorship

Beacon Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)