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Paysafe · 9 hours ago

Service Specialist

Jacksonville, FL

Full-time

Onsite

New Grad, Entry Level

Paysafe is a company that provides payment processing solutions, and they are seeking a Service Specialist to handle merchant inquiries in a fast-paced call center environment. The role involves providing superior customer service through various communication channels and ensuring that customer issues are resolved in a timely manner.

Financial ServicesFinTechMobile PaymentsRisk Management

Responsibilities

Answer inbound customer calls professionally while providing prompt, accurate information; route calls to appropriate departments/employees

Educate customer regarding various company products/services

Helps resolve customer complaints, ensuring that problems can be resolved in a timely manner, and following up with customers' issues when necessary

Completing incoming account changes within the time guidelines of project or task

Record keeping of merchant account, updating when required

Fully Servicing each caller regardless of issue

Ability to shift priorities as business needs dictate and operate with a sense of urgency

Strong commitment to quality; delivery of complete and accurate product in a timely manner

Strong time management skills

Works well in a collaborative environment; contributes to overall business objectives while promoting a positive attitude and displaying a sense of teamwork

Additional Responsibilities as assigned or requested by