chip cookies · 2 months ago
Franchise Business Consultant (FBC) / Franchise Success
Salt Lake City, UT
Full-time
Onsite
Mid, Senior Level
3+ years expChip Cookies is building the most-loved warm cookie experience in America and is seeking a Franchise Business Consultant (FBC) to support their franchise owners. The role involves coaching operations, elevating guest experiences, and assisting with new store openings to ensure franchisees thrive.
BakeryE-CommerceFood and BeverageFood Processing
Responsibilities
Lead new store openings end‑to‑end: pre‑opening checklist, on‑site setup, soft open, and grand opening
Track and drive pre‑open milestones (lease/permits, training, equipment, supply chain readiness) to on‑time launches
Own training plans for opening teams and validate readiness with go/no‑go checks
Equip owners, GMs, and shift leaders to deliver Chip standards: food safety, product quality, guest experience, labor and other controls
Lead field visits, workshops, and virtual refreshers; follow with practical take‑aways and a simple action plan
Build capability: certify key roles and enable franchisee leaders to cascade training to their teams
Conduct regular operational assessments and brand audits (cleanliness, product specs, speed of service, food safety/ServSafe, labor practices)
Document findings with status and deadlines; verify closure of corrective actions
Standardize processes and ensure required postings, logs, and licenses are current
Analyze store scorecards and trends and translate insights into clear playbooks
Co‑create improvement plans and track outcomes with owners; celebrate wins and adjust where needed
Prepare locations for seasonality and product launches with tools, staffing guides, and production planning
Coordinate with approved suppliers to resolve sourcing, delivery, or quality issues quickly
Reinforce ordering cadences and par level practices; provide substitution guidance when needed
Support escalated guest issues and service recovery; reinforce consistent make‑it‑right practices
Monitor reviews and feedback trends; coach stores on response and improvement loops
Partner with Marketing, Training, QA/Food Safety, and Product to keep franchisees informed and equipped
Close the loop with concise field summaries and data‑driven recommendations
Qualification
Required
3–5+ years in franchise operations, multi‑unit restaurant/retail, or hospitality management; direct franchise support preferred
Proven trainer/operator with store‑opening experience and a coaching mindset
Understands franchisor–franchisee dynamics and how to support without overstepping
Working knowledge of P&L concepts and KPI analysis, labor modeling, inventory, and production planning
Strong command of food‑safety and brand standards; ServSafe Manager (or ability to obtain) required
Excellent interpersonal and communication skills; confident partnering with owners and coaching GMs
Proficient with Microsoft Office/Google Workspace; familiarity with field audit tools and ticketing systems a plus
Clean driving record; ability to travel 40–60% for store visits and openings
Frequent standing/walking during store visits and training; ability to lift up to 25 lbs on occasion
Prolonged periods at a computer for reporting and follow‑ups
Benefits
PTO
Company-observed holidays
Company
chip cookies
Chip Cookies is a gourmet cookie company that processes and sells cocoa, Biscoff, and tres leches chips.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase