Tech Lead / Field Engineer jobs in United States
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SoHo Dragon ยท 2 months ago

Tech Lead / Field Engineer

positionDallas, Texas, United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$60K/yr - $80K/yr
date5+ years exp

SoHo Dragon is a technology company that specializes in creating interactive display technologies and skill-based arcade games, and they are seeking a Tech Lead/Field Engineer. The main purpose of this role is to provide customer support, manage game repairs, and oversee troubleshooting processes for arcade games in the field.

AnalyticsBusiness IntelligenceCloud Data ServicesComplianceCRMDocument ManagementInformation TechnologyIT ManagementQuality Assurance
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide superior customer service while tracking and following up with possible issues
Computer and game repairs on new and existing games
Review, test, and implement troubleshooting documents for new games
Managing & dispatching the spare parts for the USA
L2 support calls for on-field games in the US
Prepping and making test games ready for various FEC tests
Shipping and dispatch handling for test games
Visit sites for games, set up, and troubleshooting for test games
Visiting and troubleshooting games at customer sites for some escalation
Setting up games at major expos in the US. Amusement Expo, Bowl Expo, IAAPA, and smaller distributor expos

Qualification

Arcade industry experienceCustomer support experienceForklift operator licenseProfessional communication skillsInterpersonal skills

Required

Minimum 5 years of work experience in the Arcade industry/Coin-operated redemption games
Professional written and verbal communication and interpersonal skills
Forklift operator license is needed

Preferred

Experience in customer support is a plus
Preferred working at different manufacturers or large FEC centres

Benefits

Health benefits

Company

SoHo Dragon

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SoHo Dragon focuses on portals, document management, collaboration, business intelligence, CRM tools, cloud technology and data.
dateFounded in 2010
location
New York, New York, USA
people-size201-500 employees
web-link
http://www.sohodragon.nyc/

H1B Sponsorship

SoHo Dragon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (3)
2021 (4)
2020 (5)

Funding

Current Stage
Growth Stage

Leadership Team

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Peter Ward
Managing Partner | M365 Solution Architect
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Recent News

Newsfile
SoHo Dragon Launches Lucidchart to Visio Conversion Tool
2025-02-11
Newsfile
SoHo Dragon Introduces Power Lunch 88 to Boost Employee Engagement
2024-12-06
The Economic Times
IT engineering companies on acquisition spree to boost their BFSI business play
2024-11-15
Company data provided by crunchbase