Connective Business Solution · 4 months ago
Customer Support Technician
Tallahassee, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expConnective Business Solution is seeking a Customer Support Technician to provide Tier I software and hardware support. The role involves diagnosing and resolving problems, entering call data into a tracking system, and escalating issues to higher-level technical support when necessary.
Management Consulting
Responsibilities
Responsible for Tier I software and hardware support
Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities
Enters call data into a tracking system
Escalates problems to higher level technical support professionals when necessary
Assists in the resolution of application, hardware and software problems
Qualification
Required
Responsible for Tier I software and hardware support
Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities
Enters call data into a tracking system
Escalates problems to higher level technical support professionals when necessary
Assists in the resolution of application, hardware and software problems
Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field
Equivalent work experience
0 to 1 year of IT work experience in computer systems or support
Demonstrated working knowledge of basic hardware and software products
Problem solving/troubleshooting skills
Learner/entry level role
Provides Tier 1 support of low to medium complexity
Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers
Generally follows documented procedures and checklists
Company
Connective Business Solution
Welcome to Connective Business Solution – your trusted partner in driving business success for small and medium-sized enterprises (SMBs) as well as large-scale and government projects.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase