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DuraServ · 4 hours ago

Director, IT Operations

Coppell, TX

Full-time

Onsite

Director/Executive

8+ years exp

DuraServ is seeking a Director of IT Operations to manage and lead their technology operations and help desk. This role involves overseeing IT staff, supporting ERP migrations, managing Azure and Microsoft Cloud environments, and ensuring the security of the company's technology infrastructure while developing metrics for data-driven decision-making.

Facilities Support ServicesMechanical EngineeringRetail

Responsibilities

Lead, mentor, and manage the IT operations and help desk staff, promoting a collaborative and high-performance culture

Support ERP migration projects, ensuring smooth transition from legacy systems to modern platforms (e.g., Microsoft Dynamics, Field Service, F&O etc.)

Establish operational and organizational change management plans to guide employees and departments through transitions smoothly and effectively

Oversee and optimize the company’s Azure and Microsoft cloud environments, including SharePoint and Microsoft Teams for document management and collaboration

Monitor scalability and availability of all environments as well as maintaining and testing disaster recovery and business continuity plans to ensure minimal downtime in the event of a system failure or security breach

Lead and manage IT projects using strong project management skills, including budgeting, resource allocation, and scheduling

Create and maintain comprehensive IT metrics and dashboards to track the performance of IT-related initiatives, including system uptime, incident response times, user satisfaction, and security compliance to share with CIO and executive leadership team

Oversee the help desk organization as it scales to support a growing business. Implement and optimize processes and metrics to drive business results and customer satisfaction

Oversee and manage 50+ branch locations to ensure ongoing operations, support and compliance of IT systems as well as the field technician technology experience

Qualification

Microsoft AzureERP systemsProject managementMicrosoft CloudChange managementTeam leadershipQuality decision makingResults drivenStrategic alignmentMetricsDashboardsCommunication skillsCustomer focusInitiativeTechnical communication

Required

Bachelor's degree, in Information Technology preferred

8 years' experience in an Information Technology role, with 4 years' experience managing others

Demonstrated knowledge and deep understanding of Microsoft Azure, Microsoft Cloud environments (including SharePoint, Teams, and voice integration), and ERP systems such as Microsoft Dynamics or Business Central

Comprehensive knowledge of frameworks for planning, executing, and tracking IT projects

Strong skills in communication for effectively conveying technical initiatives to non-technical stakeholders and aligning IT projects with business goals

Proven ability to lead, coach, mentor, and develop a growing team

Strategic ability to align IT initiatives with long-term business goals, driving technology implementations that support organizational objectives

Demonstrated ability to lead operational and organizational change management efforts effectively, engaging stakeholders and ensuring adoption of new technologies across departments

Preferred

Preferred certifications include Microsoft Azure Certification, Microsoft 365 Certification, and Project Management Professional or Information Technology Infrastructure Library Certification